What Happens to OneDrive Sync After Changing Microsoft 365 Organization Name?
Question details
Administrators need to know how changing a Microsoft 365 organization name affects existing OneDrive and SharePoint file synchronization on users' computers.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Modifying the organization (tenant) name in the Microsoft 365 Admin Center.
- Observed behavior
- The old organization name remains displayed on users' computers during synchronization, as the new tenant name does not always update automatically in the OneDrive sync app.
Before proceeding with a tenant name change, inform your organization's users that they may experience temporary sync interruptions and might need to manually re-establish their SharePoint folder connections.
Manually Resync OneDrive and SharePoint Libraries
Since the new tenant name doesn't update automatically on end-user devices, users must stop their current sync and initiate a new one to reflect the updated organization name.
When an administrator changes the organization's name in Microsoft 365, the old name is often retained in the local cache of the OneDrive sync client. To resume proper file synchronization and display the correct organization name in File Explorer or Finder, affected users will need to manually configure the sync app.
Click the OneDrive cloud icon in your computer's system tray or menu bar. Click the 'Help & Settings' gear icon, then select 'Settings'. Navigate to the 'Account' tab and click 'Stop sync' next to the affected SharePoint libraries.
Log into your Microsoft 365 portal through a web browser and navigate to the SharePoint site or library you need to synchronize.
Click the 'Sync' button located on the toolbar at the top of the SharePoint library. Follow the browser prompts to open Microsoft OneDrive and establish a new connection under the new organization name.
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Frequently Asked Questions
Will changing the Microsoft 365 organization name delete my local OneDrive files?
No, changing the organization name does not delete your local files. However, the sync connection may break, meaning your local files will temporarily stop uploading to the cloud until you establish a new sync connection.
How long does it take for a new organization name to propagate in Microsoft 365?
It can take up to 24 hours for a new organization name to fully propagate across all Microsoft 365 services, endpoints, and administrative centers.
Does changing the organization name automatically update my custom domain or email addresses?
No, updating the organization profile name in the Microsoft 365 Admin Center only changes the display name. It does not automatically alter your registered custom domains, primary email addresses, or SharePoint URLs.
