Fix Acrobat Cannot Email PDFs Through Outlook 2013
Question details
Users are unable to send PDF attachments directly from Adobe Acrobat via Microsoft Outlook 2013 due to a missing default mail client error.
- Product
- Adobe Acrobat, Outlook 2013
- Device & OS
- not provided
- Scenario
- Attempting to email a PDF document directly from the Adobe Acrobat interface using Microsoft Outlook 2013.
- Observed behavior
- Acrobat displays an error stating that there is no default mail client configured, even when Outlook 2013 is already set as the default mail application on the system.
Verify that Outlook 2013 is fully configured as your default email application in your Windows settings, and take note of your exact Adobe Acrobat version (including dot releases).
Update to the Latest Acrobat Version
Installing the latest software updates for your Acrobat application can resolve integration bugs and restore compatibility with Outlook 2013.
Compatibility between Acrobat XI and modern Outlook versions relies on having the most recent application patches installed on your computer.
Open the Adobe Acrobat application on your computer.
Click on the 'Help' menu in the top navigation bar and select 'Check for Updates' from the dropdown list.
Follow the on-screen prompts to download and install the latest available updates. Once finished, restart your computer and try sending a PDF again.
Verify Version Compatibility and Upgrade
Determine if your current Acrobat version is inherently incompatible with Outlook 2013, requiring a software upgrade.
Send PDFs via Email Seamlessly with WPS Office
Avoid version incompatibility issues between older PDF readers and email clients. WPS Office includes a robust, built-in PDF reader that lets you view, edit, and instantly email PDF documents with perfect stability.
- 1. Open your PDF in WPS Office: Launch WPS Office and open the PDF document you wish to send.
- 2. Access the Share feature: Click on the 'Share' button located in the top toolbar of the WPS PDF reader interface.
- 3. Send via Email: Select the 'Email' option. WPS Office will automatically attach the PDF file to a new message draft in your default mail client.
Frequently Asked Questions
Why does Acrobat say 'no default mail client' even when Outlook is set as the default?
This error occurs due to communication failures between older Acrobat versions and modern Outlook configurations, or missing software updates. It means the PDF reader cannot correctly recognize the MAPI interface provided by your specific Outlook installation.
Is Adobe Acrobat 9 compatible with Outlook 2013?
No, Adobe Acrobat 9.0 is officially unsupported and inherently incompatible with Microsoft Outlook 2013. You need to upgrade to Acrobat XI or a newer version to use the 'Send by Email' feature successfully.
How do I check my current Adobe Acrobat version?
Open your Adobe Acrobat application, click the 'Help' tab on the top menu bar, and select 'About Adobe Acrobat'. A new window will display your exact version number, including any dot releases.
