Fix Missing Microsoft Forms Response Notifications in Outlook
Question details
The user needs to locate missing email notifications for responses submitted to a Microsoft Form.
- Product
- Microsoft Outlook, Microsoft Forms
- Device & OS
- not provided
- Scenario
- Monitoring response submissions for a Microsoft Form created via SharePoint Forms for Excel that belongs to a Microsoft 365 group.
- Observed behavior
- Response notification emails are not appearing in the user's personal Outlook inbox as expected.
Ensure you have access to Outlook on the web and verify whether the Microsoft Form is assigned to your personal account ('My Forms') or a shared Microsoft 365 group.
Check the Group Mailbox and Update Safe Senders
Because the form is assigned to a group, notifications are routed to the shared group mailbox rather than your personal inbox. You should check this mailbox and ensure Microsoft notification addresses are not blocked.
By default, forms created under a SharePoint group or Microsoft 365 team will direct all response alerts to the group's central email address. If you are only checking your personal inbox, you will miss these alerts.
Navigate to www.office.com and sign in to open Outlook on the web.
In the left navigation pane under 'Groups', select the related Microsoft 365 group. If it is not visible, click 'More' to reveal all groups. Check this mailbox for the missing response notifications.
If the emails are not in the group mailbox, open your Outlook Settings, navigate to Junk email, and add 'maccount@microsoft.com' to your Safe senders list.
Ask a colleague or use an incognito window to submit another test response to the form, then check the group mailbox again to confirm delivery.
Enable Member Inbox Copies via Microsoft 365 Admin Center
If you need group form notifications delivered directly to members' personal inboxes, a Microsoft 365 Administrator must adjust the group's email delivery settings.
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Frequently Asked Questions
Why do my Microsoft Forms notifications go to a group mailbox instead of my inbox?
When a Microsoft Form is created under a Microsoft 365 Group or a SharePoint team site (instead of 'My Forms'), it is owned by the group. Therefore, all automated response notifications are routed to that specific group's shared mailbox.
Can I get group form notifications sent directly to my personal Outlook inbox?
Yes, but it requires administrative action. A Microsoft 365 administrator must enable the 'Send copies of team emails and events to team members' inboxes' setting for that specific group within the Microsoft 365 Admin Center.
What email address does Microsoft Forms use to send notifications?
Microsoft Forms automatically sends response notifications from maccount@microsoft.com. If you are missing emails, verify that this address is not blocked and add it to your Outlook Safe Senders list.
