Email Sync Problems

How to Configure and Sync Microsoft 365 Email Across Devices

Chanuka GeekiyanageChanuka Geekiyanage Oct 28, 2026 868 views

Question details

The user wants to configure and synchronize their Microsoft 365 Business Premium email, calendars, and contacts across multiple computers and an Android mobile device.

How to Configure Microsoft 365 Business Email Across Devices
Product
Microsoft 365
Device & OS
PC and Android
Scenario
Setting up a work email account provided by an employer to ensure seamless cross-device synchronization for daily workflow.
Observed behavior
The user needs to know the correct configuration steps and applications required to successfully access their work communications and schedule on both computer and mobile.
Before you start

Ensure you have your employer-provided Microsoft 365 email address, the correct password, and a stable internet connection before beginning the setup process on any device.

Solution 1Recommended

Configure Microsoft 365 Email in Outlook for PC

Add your Microsoft 365 work account to the Outlook desktop application to access emails and calendars on your computer.

By configuring your Microsoft 365 Business Premium account in the desktop version of Outlook, your emails, calendars, and contacts will automatically synchronize with the Exchange server.

1
Open Outlook

Launch the Microsoft Outlook application on your computer.

2
Add Account

Click on 'File' in the top-left corner, then select 'Add Account' under the Account Information section.

3
Enter Credentials

Type in your employer-provided Microsoft 365 email address and click 'Connect'. When prompted, enter your work password and complete any multi-factor authentication if required by your organization.

4
Finish Setup

Wait for Outlook to configure the server settings. Once successful, click 'Done' and restart Outlook if prompted.

Configure Microsoft 365 Email in Outlook for PC
Synchronization Complete: Depending on the size of your mailbox, it may take a few minutes for all your historical emails, calendar events, and contacts to fully download and appear.
Free Microsoft Office alternative

Need a Lightweight Office Suite for Your Devices?

While you manage your emails with Outlook, you can handle all your document, spreadsheet, and presentation needs using WPS Office. It is a free, lightweight, and highly compatible alternative to Microsoft Office that works seamlessly across Windows, Mac, and Android devices.

  1. 1. Download WPS Office: Install WPS Office for free on your computer or download it from the Google Play Store on your Android device.
  2. 2. Open Email Attachments: When you receive Office documents via your synced Outlook email, tap or click them to instantly open and edit them in WPS Office.
  3. 3. Save to WPS Cloud: Save your edited files directly to WPS Cloud to ensure you can access the latest versions from any of your configured devices.
Fully compatible with Microsoft Word, Excel, and PowerPoint file formatsLightweight installation saves storage space on both your PC and Android phoneBuilt-in PDF editor for conveniently viewing, signing, and editing email attachmentsSeamless cross-device document synchronization via WPS Cloud
microsoft office alternative - wps office

Frequently Asked Questions

Why are my Outlook calendars not syncing to my Android phone?

Ensure you have granted the Outlook app permission to access your device's calendar in your phone's settings. Additionally, verify that your Microsoft 365 account is set up as an Exchange account, as POP or IMAP configurations do not support calendar synchronization.

Can I use the built-in Android email app instead of the Outlook app?

Yes, you can add your Microsoft 365 account to the native Android email client by selecting 'Exchange' or 'Corporate' during setup. However, the official Outlook app often provides a more seamless experience and adheres better to organizational security policies.

Do I need a separate Microsoft license to use Outlook on my mobile device?

No, the mobile version of Microsoft Outlook is free to download and use. You simply log in using your existing Microsoft 365 Business Premium credentials, which already cover your access across multiple devices.

How many devices can I configure my Microsoft 365 Business Premium email on?

Microsoft 365 Business Premium typically allows you to install Office apps (including Outlook) on up to 5 PCs or Macs, 5 tablets, and 5 mobile devices per user.