How to Fix Outlook for Android Repeated Password Requests for AOL Mail
Question details
Users are unable to connect their AOL or Verizon email account to Outlook for Android due to continuous password or verification code prompts.
- Product
- Outlook for Android
- Device & OS
- Android
- Scenario
- Adding an AOL or Verizon email account to the Outlook app on an Android mobile device.
- Observed behavior
- The Outlook app repeatedly prompts for a password and fails to complete the account setup. In some cases, it automatically alters the server settings to Yahoo incorrectly.
Ensure you have your AOL login credentials handy and can access your email account via a web browser to manage security settings.
Generate and Use an AOL App Password
AOL requires a unique app password for third-party email clients like Outlook for Android to authenticate securely.
Because of strict security protocols, standard AOL account passwords will not work directly inside third-party apps like Outlook. You must generate a dedicated application password from your AOL account security settings.
Open a web browser and log in to your AOL or Verizon account using your standard credentials.
Go to your Account Settings and select the 'Account Security' tab.
Click on 'Generate app password', select 'Outlook Android' from the drop-down list, and click 'Generate'. Copy the 16-character code.
Open the Outlook for Android app, begin adding your AOL account, and paste the generated app password instead of your normal password when prompted.
Manually Correct IMAP and SMTP Server Settings
Fix login loops caused by Outlook incorrectly assuming Verizon/AOL accounts belong to Yahoo and altering the server settings.
Boost Your Mobile Productivity with WPS Office
While resolving your mobile email setup, elevate your on-the-go productivity. WPS Office is a free, lightweight, and user-friendly alternative to Microsoft Office, enabling you to seamlessly edit Word, Excel, and PowerPoint files directly on your Android device.
- 1. Download WPS Office: Get the free WPS Office app from the Google Play Store on your Android device.
- 2. Open Your Documents: Easily open, view, and edit any Microsoft Office formats sent to your email directly from your phone.
- 3. Save and Sync: Save your progress to the cloud and pick up right where you left off on your PC or tablet.
Frequently Asked Questions
Why is the AOL app password generator unavailable?
AOL occasionally performs system maintenance or experiences outages that temporarily disable the app password generator. During such downtimes, the only workaround is to check your email via the AOL website until the service returns.
Why does Outlook change my Verizon email settings to Yahoo?
Because Verizon email accounts were migrated to AOL, which is managed under the Yahoo corporate umbrella, Microsoft's automated setup may misidentify the account. You must manually change the incoming and outgoing server settings back to AOL.
Will my standard AOL password work in Outlook for Android?
No. Due to updated security protocols, AOL requires you to use a specially generated third-party app password for email clients like Outlook. Entering your standard account password will continuously result in an error or a repeated password prompt.
