How to Fix Wrong Sender Name on Received PDF Emails
Question details
The user sent a PDF document to themselves, but the received email displays an incorrect sender name instead of their own.
- Product
- PDF Document Sharing
- Device & OS
- not provided
- Scenario
- Sending a PDF file via email to one's own email address.
- Observed behavior
- The received email shows an unfamiliar name as the sender instead of the user's actual name.
Before troubleshooting, identify the exact email address used to send the PDF and verify whether you used a third-party application's built-in sharing feature or your standard email client.
Verify the Sending Email Address and Account Profile
Check the raw email header or sender details to confirm which account actually dispatched the email.
Often, emails sent through third-party PDF readers use a default or system-generated email server. The sender name displayed is tied to the profile signed into that software, not necessarily your standard email client.
Open the received email containing the PDF attachment and click or hover over the sender's display name to reveal the actual sending email address.
If the email address matches yours, check your email provider's account settings or web profile to ensure your display name hasn't been altered.
If the email address is different (e.g., a system-generated address from a PDF app), log into the portal of the PDF software you used and check the profile name associated with your account.
Review the PDF Sharing Workflow
Identify the exact method used to send the PDF to isolate where the wrong name is originating from.
Share PDFs Securely Using WPS Office
WPS Office provides a reliable and integrated way to share PDF documents directly through your preferred email client, ensuring your correct sender details are always used.
- 1. Open the PDF: Launch WPS Office and open the PDF document you want to send.
- 2. Click Share: Navigate to the 'Share' button located in the top right corner or under the 'Home' tab.
- 3. Select Email: Choose the 'Email' option. This will automatically open a new draft in your default desktop email client with the PDF attached.
- 4. Send the Document: Verify your 'From' address in the email draft to ensure it displays your correct name, then click send.
Frequently Asked Questions
Why does my email client show a different name for my own email address?
Your email provider or contact list might have saved a different display name linked to your email address. Check your personal contact book and account profile settings to correct any outdated or mislabeled entries.
Can a PDF's internal author metadata change the email sender name?
No, the internal author metadata of a PDF file does not affect the email sender name. The sender name is strictly determined by the email account settings or the sharing service used to dispatch the message.
What should I do if a third-party app sent the email on my behalf with the wrong name?
If you used a document sharing service or PDF cloud service, check the account details registered with that specific platform. You will likely need to update your profile name in their portal or disconnect and reconnect your email integration.
