How to Remove a Duplicate Telus Account in Outlook Without Losing Folders
Question details
The user needs to remove a duplicate Telus email account in Outlook and merge its contents to retain specific folders, such as the Sent folder, without data loss.
- Product
- Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Following an account migration or profile update, Outlook displays two Telus accounts, splitting important emails and folders across separate inboxes.
- Observed behavior
- A duplicate Telus address appears in Outlook with a '(1)' suffix, causing data fragmentation across two separate accounts.
Before removing or modifying any profiles in Outlook, back up or export both data files (PST/OST) to a safe location on your computer to ensure no messages or folders are permanently lost.
Export Folder Data and Reconfigure the Telus Account
Safely export your emails from the duplicate account and consolidate them into your clean primary Outlook profile.
If the original account existed before the Telus email transition to Google, you must complete the official migration process before altering Outlook.
By exporting the data from the duplicate account first, you can safely remove it and then import the preserved folders into your primary account.
In Outlook, click on 'File', select 'Open & Export', and then choose 'Import/Export'. Select 'Export to a file', choose 'Outlook Data File (.pst)', and select the folders (like the Sent folder) from the duplicate Telus account to back them up.
If your account recently transitioned, ensure you have followed the official Telus email migration steps to authorize Google workspace settings for your primary address.
Navigate to 'File' > 'Account Settings' > 'Account Settings'. Under the Email tab, select the duplicate Telus account ending in '(1)' and click 'Remove'.
Use the Import/Export wizard again (File > Open & Export > Import/Export). Select 'Import from another program or file', choose your backed-up PST file, and import it into your primary Telus account to merge the folders.
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Frequently Asked Questions
Why does my Telus account show a '(1)' next to it in Outlook?
This usually happens when an email account is added twice or during a migration process (such as the Telus email transition to Google) where Outlook creates a secondary data file to prevent overwriting existing offline data.
Can I merge two Outlook data files without losing emails?
Yes, you can export the contents of the secondary account into a PST file and then import that file into the primary account using Outlook's built-in Import/Export wizard.
What should I do if my Telus email stopped working in Outlook after the transition?
Ensure you have fully completed the Telus email migration to Google workspace on the Telus website. Afterward, you may need to update your incoming and outgoing server settings in Outlook to match Google's IMAP/SMTP server requirements.
