Fix Microsoft 365 Error 80180006: Password Requested Three Times
Question details
The user experiences repeated password prompts in Microsoft Teams and Outlook after a password change, culminating in a device registration failure with error code 80180006.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Signing into Microsoft 365 applications like Teams and Outlook after updating account credentials.
- Observed behavior
- The applications prompt the user for their new password three consecutive times before ultimately displaying error 80180006 and failing device registration.
Ensure your device has a stable internet connection and that you are using the correct, most recently updated Microsoft 365 credentials before proceeding with troubleshooting.
Repair or Reset the Company Portal App
Resetting the Company Portal app resolves local cache and corruption issues that prevent successful device registration.
This error often stems from outdated cached data within the local device registration process. Using the built-in Windows repair tool can clear the blockage without affecting your personal files.
Click the Start button and select Settings, then navigate to Apps > Installed apps.
Scroll through the list to find the 'Company Portal' application, click the three dots (or click the app name), and select Advanced options.
Click the Repair button. If repairing does not fix the issue, return to this menu and click the Reset button to clear the app's data.
Open Microsoft Teams or Outlook and attempt to sign in with your new password to verify that device registration completes successfully.
Check System Date and Time Settings
Incorrect local date and time settings can cause security certificate validation to fail, leading to enrollment errors.
Verify MDM Settings in Microsoft Entra (Administrators)
IT administrators can resolve organizational access blocks by verifying Mobile Device Management (MDM) configuration in the admin center.
Switch to WPS Office for a Hassle-Free Experience
If you are tired of dealing with complex Microsoft 365 device registration policies and login errors, try WPS Office. It provides a highly compatible, free alternative to Word, Excel, and PowerPoint without the frustrating device management requirements.
- 1. Download the Software: Visit the official WPS Office website and download the free installation package for your device.
- 2. Install WPS Office: Run the installer and follow the quick on-screen instructions to set up the suite.
- 3. Open Your Files: Launch WPS Office and directly open your existing Microsoft Office documents to resume working instantly.
Frequently Asked Questions
What does Microsoft 365 error 80180006 mean?
Error 80180006 indicates a failure during the device registration or enrollment process. It usually means the application cannot authenticate the device with your organization's Mobile Device Management (MDM) system or Microsoft Entra.
Why do Teams and Outlook keep asking for my password three times?
This happens when the application fails to store or validate the authentication token after a password change. It repeatedly attempts to request the password before timing out and displaying an enrollment error.
Can I bypass this error by using a web browser?
Yes. Error 80180006 typically affects installed desktop applications. You can often bypass the issue temporarily by signing into Teams or Outlook via a web browser, especially using a private or incognito window.
