Fix OneDrive Stuck on 'We're Almost Done' on Surface Hub 2S
Question details
Users are unable to sign into OneDrive due to a persistent setup loop and subsequent error message.
- Product
- Microsoft OneDrive
- Device & OS
- Surface Hub 2S
- Scenario
- Attempting to sign in and set up OneDrive on a Surface Hub 2S device in an organizational environment.
- Observed behavior
- The application hangs on the 'We're almost done...' screen, eventually displaying 'Oops, something went wrong.' This occurs for all users on the device, even after a full system reset and reimage.
Verify that your Surface Hub 2S is connected to a stable organizational network and confirm that OneDrive is working correctly on standard devices to isolate the issue directly to the Hub.
Install the Latest Microsoft Store and Surface Hub Updates
Since the issue stems from the specific Microsoft Store version of OneDrive for Surface Hub, installing the latest official patches from Microsoft is the primary resolution path.
Because the Surface Hub receives OneDrive via the Microsoft Store rather than a standard executable file, the bug is tied to specific app versions. Reimaging the device often fails because the faulty app version simply downloads again during automatic updates. Applying the latest system and Store updates is necessary to receive Microsoft's official bug fix.
Open the Settings app on your Surface Hub 2S.
Go to 'Update & Security' and select the 'Windows Update' tab from the left menu.
Tap the 'Check for updates' button to search for and download any pending Microsoft Store or Surface Hub system patches.
Restart the Surface Hub once updates are fully installed and attempt to launch and sign into OneDrive again.
Reimage and Temporarily Disable Automatic Store Updates
If you are actively deploying a fresh image, preventing the Microsoft Store from automatically updating OneDrive may temporarily bypass the faulty version.
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Frequently Asked Questions
Why does OneDrive say 'Oops, something went wrong' only on my Surface Hub?
This error is typically caused by a bug in the specific Microsoft Store version of the OneDrive app designed for the Surface Hub operating system. Standard Windows PCs use a different desktop client, which is why they are unaffected.
Can I manually install the regular OneDrive executable on a Surface Hub 2S?
No, Surface Hubs run a specialized Windows operating system that generally does not support installing standard Windows executable (.exe) files. All applications, including OneDrive, must be deployed and updated through the Microsoft Store.
Will recovering or resetting the Surface Hub permanently fix the OneDrive sign-in loop?
Usually, it will not. Reimaging or resetting the Hub might temporarily revert the app to an older version, but the Microsoft Store will eventually auto-update it to the faulty version again until Microsoft releases an official patch.
