How to Fix Error AADSTS7000112 When Installing Mendeley Cite in Word
Question details
The user encounters the AADSTS7000112 error code while attempting to install or sign in to the Mendeley Cite add-in.
- Product
- Microsoft Word
- Device & OS
- not provided
- Scenario
- Installing or authenticating the Mendeley Cite add-in within Microsoft Word for academic referencing.
- Observed behavior
- The sign-in process fails with the AADSTS7000112 error message, preventing the user from successfully linking their Mendeley account and using the citation add-in.
Verify that your Mendeley account credentials are correct and ensure you have an active internet connection before proceeding with the troubleshooting steps.
Contact Mendeley Support for Application Assistance
Since the AADSTS7000112 error is primarily related to Mendeley's service and application configuration rather than Microsoft Word itself, reaching out to the dedicated support team is the recommended approach.
This specific error indicates that the Mendeley Cite application may not be properly configured or is currently facing authentication disruptions with Azure Active Directory. The Mendeley support team can provide the most accurate and up-to-date solution.
Open your preferred web browser and navigate to the official Elsevier Mendeley Support Hub (service.elsevier.com).
Type the error code 'AADSTS7000112' into the search bar to check for any official service announcements or immediate workarounds provided by the team.
If no direct article resolves your issue, scroll to the bottom of the page and select the option to contact support. Provide details about your operating system, Word version, and the exact error message.
Approve the Add-in in Microsoft 365 Admin Center
If you are using a work or school account, your organization's IT policies might be blocking the Mendeley Cite add-in from authenticating.
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If Microsoft Word add-in errors and authentication issues are disrupting your research workflow, consider trying WPS Office. It is a highly compatible, lightweight, and free alternative designed to make document creation effortless.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button.
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Frequently Asked Questions
What does error AADSTS7000112 mean?
This is an Azure Active Directory error indicating that the application (Mendeley Cite) is disabled or not authorized for user sign-in within the specific directory tenant you are using.
Can I bypass this error by reinstalling Mendeley Cite?
Typically, reinstalling the add-in will not resolve this issue, as the error stems from server-side authentication configurations or organizational IT restrictions rather than a local file corruption.
Why is Mendeley Cite blocked on my university account?
Educational institutions often employ strict security policies in their Microsoft 365 environments, which automatically disable unapproved third-party applications. You must contact your university's IT department to have the add-in whitelisted.
