How to Fix OneNote Sync Error 0xE0001462
Question details
The user is encountering sync error 0xE0001462 in OneNote and needs to know how to resolve it by clearing local cache data or resetting the app without deleting synchronized notebooks.
- Product
- Microsoft OneNote
- Device & OS
- Windows
- Scenario
- Synchronizing notebooks to OneDrive
- Observed behavior
- OneNote fails to synchronize data and displays error code 0xE0001462, typically caused by a corrupted local application cache.
Before proceeding, log into OneNote online via a web browser to verify that your most recent notes are successfully synchronized and backed up to OneDrive. This ensures you will not lose any offline changes.
Clear the OneNote Local Cache
Manually deleting the OneNote cache files forces the application to rebuild its synchronization data from OneDrive, which often resolves error 0xE0001462.
Clearing the local cache will remove offline temporary files. When you reopen the application, OneNote will automatically redownload your notebooks from the cloud.
Ensure the OneNote application is completely closed on your computer.
Press the Windows key + R simultaneously to open the Run dialog box.
Type %localappdata%\Microsoft\OneNote\16.0 and press Enter to open the cache directory in File Explorer.
Select all the files and folders within this location and delete them.
Reopen OneNote and allow the application a few minutes to sync your notebooks from OneDrive.
Reset the OneNote Application via Windows Settings
If clearing the cache does not resolve the error, use the Windows built-in app settings to reset OneNote and clear all local application data.
Try WPS Office for Seamless Document Management
If you are tired of dealing with synchronization errors and cache issues in Microsoft 365, consider switching to WPS Office. It is a lightweight, reliable, and completely free alternative that helps you manage your documents, spreadsheets, presentations, and PDFs efficiently.
- 1. Download the installer: Visit the official WPS website and click the free download button to get the installation package.
- 2. Install WPS Office: Run the downloaded installer and follow the simple on-screen instructions to set up the software.
- 3. Sign in and sync: Open WPS Office and sign in to activate your free cloud storage for seamless document synchronization across devices.
Frequently Asked Questions
Will resetting OneNote delete my notebooks completely?
No, resetting the OneNote app only removes local application data and configuration settings. Any notebooks that have already been successfully synchronized to your OneDrive account will remain safe and will reload once you sign back in.
How do I check if my OneNote notebooks are safely backed up?
To confirm your data is safe before clearing the cache, log in to onenote.com using your Microsoft account. If all your latest changes are visible in the web browser version, your notebooks are fully synchronized to OneDrive.
Why am I getting the 0xE0001462 sync error?
Error code 0xE0001462 typically occurs when the local cache files for OneNote become corrupted, preventing the application from correctly communicating with OneDrive to sync changes.
What should I do if clearing the cache doesn't fix the sync error?
If clearing the local cache does not work, try testing the synchronization on a different network connection or another device. You can also proceed to reset the OneNote application entirely through your Windows Apps settings.
