How to Fix Outlook Error 0x800CCC92 After GoDaddy Microsoft 365 Migration
Question details
Users experience a server login rejection error in Outlook when trying to download emails following an email hosting migration from GoDaddy to Microsoft 365.
- Product
- Microsoft Outlook
- Device & OS
- not provided
- Scenario
- Attempting to access, send, or download emails in the Microsoft Outlook desktop client after a GoDaddy Microsoft 365 migration.
- Observed behavior
- Outlook displays error code 0x800CCC92, indicating that the mail server has rejected the login credentials, which completely prevents email synchronization.
Ensure you have your new Microsoft 365 email address and password provided by GoDaddy handy, and verify that you can successfully log in to the Microsoft 365 webmail interface before modifying your Outlook desktop settings.
Create a New Outlook Profile (Recommended)
Recreating your Outlook profile and connecting via Microsoft Exchange instead of legacy POP bypasses the outdated authentication methods that typically trigger the 0x800CCC92 error.
Migrations to Microsoft 365 often break existing Outlook profiles because the underlying server settings and authentication protocols change. Creating a fresh profile forces Outlook to auto-discover the correct, modern Microsoft Exchange settings.
Ensure the Microsoft Outlook application is completely closed so you can modify its underlying profile files without conflicts.
Open the Windows Control Panel, change the view to Large Icons or Small Icons in the top right, and click on 'Mail' or 'Mail (Microsoft Outlook)'.
Click on the 'Show Profiles...' button. In the new window, click 'Add...', type a recognizable name for your new profile (e.g., 'M365 Migration'), and click OK.
In the Auto Account Setup wizard, select 'Email Account', enter your name, new Microsoft 365 email address, and the updated password provided by GoDaddy. Click Next and allow the wizard to automatically configure it as an Exchange or Office 365 account.
Back on the Mail window, check the option that says 'Always use this profile', select your newly created profile from the dropdown menu, and click OK. Restart Outlook.
Verify and Update Account Credentials
If you prefer not to create an entirely new profile, you can manually attempt to update your existing account credentials within your current Outlook settings.
Looking for a Lighter Office Suite? Try WPS Office
While troubleshooting Outlook server migration errors, consider WPS Office for your document management needs. It is a completely free, lightweight alternative to Microsoft Office that offers full compatibility with Word, Excel, and PowerPoint files without the heavy subscription fees or complex account migrations.
- 1. Download the Installer: Navigate to the official WPS website and download the free WPS Office installation package for your operating system.
- 2. Install WPS Office: Run the downloaded executable file and follow the straightforward on-screen instructions to complete the setup.
- 3. Open Office Documents: Launch WPS Office and immediately start opening, editing, and saving your existing Microsoft Office files with perfect formatting.
Frequently Asked Questions
Why does Outlook reject my password after the GoDaddy migration?
When GoDaddy migrates your email to Microsoft 365, the background server addresses and authentication protocols change. If Outlook tries to use your old server settings or legacy POP authentication, Microsoft 365 rejects the connection, resulting in error 0x800CCC92 even if the password is technically correct.
Does Outlook support OAuth2 for POP accounts?
Yes, but only in newer versions. Microsoft Outlook supports modern OAuth2 authentication for POP accounts starting with Outlook 2021 and the current Microsoft 365 subscription versions. If you are using Outlook 2019 or older, OAuth2 via POP is not supported, and you must connect via Microsoft Exchange.
What if I can't find the Mail icon in the Windows Control Panel?
If you do not see the 'Mail' or 'Mail (Microsoft Outlook)' icon in the Control Panel, ensure you have changed the 'View by' setting in the top-right corner from 'Category' to 'Large icons' or 'Small icons'. Alternatively, search for 'Mail' directly in the Control Panel search bar.
