How to Fix SharePoint AADSTS9000411 Duplicate login_hint Error
Question details
Users are unable to access SharePoint through Microsoft Edge due to a duplicate login_hint error, while other browsers and Microsoft 365 services continue to function normally.
- Product
- SharePoint / Microsoft Edge
- Device & OS
- Windows
- Scenario
- Attempting to sign into a SharePoint portal using a work or school account on Microsoft Edge.
- Observed behavior
- The browser fails to load SharePoint and displays the AADSTS9000411 duplicate login_hint error code, often occurring on one specific Windows device while working fine on others.
Ensure you save any ongoing work in your current Microsoft Edge tabs, as you will need to restart the browser to apply the fix.
Disable Automatic Sign-in and Update Microsoft Edge
This is the primary solution to fix the profile synchronization bug introduced in Edge version 104.
The AADSTS9000411 error is triggered by a known bug in Microsoft Edge (version 104.0.1293.xx) when handling automated logins for work or school profiles. Disabling this specific setting and updating to a newer version permanently resolves the conflict.
Type edge://settings/profiles/multiProfileSettings in the Microsoft Edge address bar and press Enter to open the Multi-profile settings menu.
Locate the option labeled 'Automatically sign in to sites with your current work or school account' and toggle the switch to the off position.
Navigate to the Edge settings menu, select 'Privacy, search, and services', and clear your browsing data (specifically cookies and cached files). Restart the browser.
Click the three-dot menu in the top right, go to 'Help and feedback', and select 'About Microsoft Edge'. Allow the browser to update to version 105.0.1343.23 or newer.
Use an Alternative Web Browser
A quick workaround if you are unable to modify Edge settings or update the browser immediately.
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If you are tired of dealing with browser login errors and cloud sync issues in Microsoft 365, WPS Office offers a powerful, lightweight, and offline-capable alternative. You can create, edit, and manage all your documents without relying strictly on web-based authentication.
- 1. Download and Install: Visit the official WPS website to download the free installation package for your Windows PC.
- 2. Open Your Office Files: Launch WPS Office and directly open any existing Microsoft Word, Excel, or PowerPoint files stored on your computer.
- 3. Edit Offline Without Interruptions: Edit your documents seamlessly without worrying about web browser bugs, profile login glitches, or network drops.
Frequently Asked Questions
Why does the AADSTS9000411 error only happen on one of my Windows computers?
This inconsistency occurs because the error is tied to a specific version of Microsoft Edge (104.0.1293.xx) and its profile settings. If your other computers have a newer Edge version or do not have the automatic work account sign-in enabled, they will not experience the SharePoint login issue.
Will clearing my Microsoft Edge cache delete my saved passwords?
Not if you are careful. When the 'Clear browsing data' window appears, ensure you only check 'Cookies and other site data' and 'Cached images and files'. Leave the 'Passwords' box unchecked to preserve your saved login credentials.
Can I still access my Microsoft 365 admin centers while this SharePoint error occurs?
Yes. This specific duplicate login_hint error usually only impacts SharePoint authentication workflows in Microsoft Edge. Other Microsoft 365 services and admin portals typically continue to load without issues.
