Fix Adobe Acrobat DC Download Error 113 on macOS Catalina
Question details
The user is encountering a network connectivity error that prevents Adobe Acrobat DC from downloading and installing.
- Product
- Adobe Acrobat DC
- Device & OS
- macOS Catalina
- Scenario
- Downloading and installing the Adobe Acrobat DC application using the web installer.
- Observed behavior
- The installation process halts at approximately 3% and displays Error Code 113, indicating the installer is unable to reach Adobe's activation servers despite a working internet connection.
Verify that your Mac has a stable internet connection and ensure you have administrator privileges, as you will need to temporarily adjust system security and network settings.
Temporarily Disable Firewall and Antivirus Software
Turn off your macOS firewall and any third-party security software temporarily, as they may be blocking the Adobe installer from reaching its download servers.
Error 113 is primarily a network communication issue. Security software or strict firewall configurations on macOS Catalina can misidentify the Adobe installer's server requests as suspicious traffic and block them, causing the download to stall at 3%.
Click the Apple logo in the top-left corner of your screen, select 'System Preferences', and click on 'Security & Privacy'.
Navigate to the 'Firewall' tab. Click the padlock icon in the bottom-left corner and enter your administrator password to unlock the settings.
Click the 'Turn Off Firewall' button. If you are using any third-party antivirus software, open its dashboard and temporarily disable real-time protection.
Launch the Adobe Acrobat DC installer again and proceed with the download to see if it bypasses the 3% mark.
Check Proxy Settings and Whitelist Adobe Domains
Ensure that your Mac's network proxy settings are not misconfigured and that Adobe's activation domains are accessible on your network.
Use WPS Office to View and Edit PDFs Smoothly
If you continue facing Error 113 while trying to install Adobe Acrobat DC, you can easily bypass these heavy download issues by using WPS Office. It includes a built-in, lightweight PDF editor that allows you to manage, annotate, and edit PDF files effortlessly without complex server activation processes.
- 1. Download the Installer: Visit the official WPS Office website and download the lightweight installer for Mac.
- 2. Install WPS Office: Open the downloaded file and follow the quick, offline-friendly installation prompts.
- 3. Open the PDF Editor: Launch WPS Office, click on the 'PDF' tab on the home screen, and open your document to start editing immediately.
Frequently Asked Questions
Why does the Adobe Acrobat DC installation always stop at exactly 3%?
The 3% mark is typically when the Adobe web installer attempts to connect to Adobe's servers to authenticate your account and fetch the core application files. If a firewall, antivirus, or network proxy blocks this specific connection, the download will stall and trigger Error 113.
Can I install Adobe Acrobat DC on macOS Catalina without an internet connection?
You cannot use the standard web installer offline, but you can download the standalone offline installer directly from Adobe's official download page. Using the offline installer bypasses the need for the installer to connect to Adobe's servers during the setup process, which resolves Error 113.
Which specific domains does Adobe need to access during installation?
The installer requires access to several Adobe domains to complete the download and activation, primarily ccmdls.adobe.com, lm.licenses.adobe.com, and ccmdl.adobe.com. If you are on a restricted network, you may need to ask your IT administrator to whitelist these domains.
