Fix Microsoft Account Showing the Same Office Product Key for Multiple Items
Question details
Users report that the Microsoft account Services and Subscriptions page displays the same product key for multiple Office entries.
- Product
- Microsoft Office
- Device & OS
- not provided
- Scenario
- Viewing product keys on the Microsoft account page for installation or reactivation.
- Observed behavior
- Expanding multiple Office product entries shows the product key of the most recently expanded item instead of the unique key for each.
Ensure you have the correct login credentials for the Microsoft account originally used to purchase or link your Office licenses.
Activate Office Using Your Microsoft Account
Since the product key display is a visual bug on the Microsoft website, you can bypass the need for a key entirely by activating your software directly via your Microsoft account.
Modern Microsoft Office installations are tied directly to your Microsoft account rather than relying solely on a 25-character product key. By signing in, Office will automatically detect and apply the correct license.
Open any installed Microsoft Office application, such as Word or Excel.
When prompted to activate the software, select the option to 'Sign in' rather than 'Enter a product key'.
Enter the email address and password for the Microsoft account associated with your Office purchase.
If you have multiple licenses associated with your account, select the one you wish to use for this specific device from the provided list.
Contact Microsoft Support for Reactivation Keys
If you are trying to reactivate Office after resetting an OEM computer and explicitly require the correct product keys, you will need to reach out to Microsoft Support.
Use WPS Office as a Hassle-Free Alternative
Avoid complex licensing, activation bugs, and product key management issues altogether. WPS Office provides a powerful, free, and lightweight suite that lets you create and edit documents instantly without requiring complicated account setups.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package.
- 2. Install the Software: Run the installer and follow the quick on-screen instructions to set up the suite.
- 3. Open Your Documents: Right-click your existing Microsoft Office files and select 'Open with WPS Office' to start working immediately.
Frequently Asked Questions
Why does my Microsoft account show the same product key for different Office purchases?
This is a known visual display bug on the Microsoft Services and subscriptions page. The page mistakenly duplicates the product key of the most recently expanded item across all other expanded entries.
Does this display bug mean my Office licenses are lost or merged?
No, your actual licenses remain perfectly intact and separate. The issue is purely a display error on the website dashboard and does not affect your ownership or usage rights.
Can I install Office without the 25-character product key?
Yes. Instead of entering a product key during installation or setup, you can simply choose the option to sign in with the Microsoft account that contains your Office licenses.
Is this issue specific to a certain web browser?
No, users have reported experiencing this display issue across multiple browsers, including Firefox and Microsoft Edge.
