Fix OneNote Sync Issues After Office Update Version 2310
Question details
The user is experiencing OneNote synchronization failures on their device after installing the Microsoft Office version 2310, build 16924.20124 update.
- Product
- Microsoft Office 365 / OneNote
- Device & OS
- Windows 11 Enterprise
- Scenario
- Updating Microsoft Office to version 2310 build 16924.20124 and attempting to sync OneNote notebooks.
- Observed behavior
- OneNote fails to synchronize notebooks and changes after the new software update is installed.
Before troubleshooting, verify your internet connection is stable and log into OneNote on the web to ensure your existing notes are safely stored in the cloud.
Verify Account Permissions and Force Manual Sync
Check for account authentication issues and force a manual sync to resolve potential conflicts introduced by the recent update.
Major software updates can sometimes log you out or corrupt the active session token, which silently stops OneNote from synchronizing. Re-authenticating your credentials and triggering a manual sync can re-establish the connection.
Open OneNote on your desktop, right-click the notebook that is failing to sync, and select 'Sync This Notebook Now', or simply press Shift+F9 on your keyboard.
Navigate to 'File' > 'Account' within OneNote. Look for any 'Fix me' prompts or authentication errors under your user information.
If errors are present, sign out of your Microsoft account from the Account page, restart OneNote, and sign back in to refresh your connection credentials.
If the issue persists specifically on build 16924.20124, navigate to 'Help' > 'Feedback' within OneNote to report the build-specific bug directly to Microsoft support.
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Frequently Asked Questions
Can I roll back the Microsoft Office update to fix the sync issue?
Yes, you can revert to the previous version of Office by using the Office Deployment Tool or by running specific commands in the Command Prompt to disable automatic updates and specify an earlier build number.
Why does OneNote say I don't have permission to sync?
This typically occurs if your account session has expired, a shared notebook's permissions were altered, or a recent update caused an authentication glitch. Re-signing into your Microsoft 365 account usually resolves this error.
Will I lose my un-synced notes if I reinstall OneNote?
Yes, if your notes have not successfully synchronized to OneDrive, uninstalling the application or signing out might permanently delete those local changes. Always manually copy un-synced sections to a local text file or Word document before reinstalling.
