Fix Password Rejected Error During Adobe Flash Player Update
Question details
The user is unable to complete a software update because the installer continuously rejects their Adobe account password.
- Product
- Adobe Flash Player
- Device & OS
- not provided
- Scenario
- Attempting to install or update Adobe Flash Player software on a personal or work computer.
- Observed behavior
- The installation prompt requests a password, but entering the Adobe account password results in a rejection, halting the update process.
Ensure you know the local administrator password for your computer, as system-level installations require device permission rather than application account credentials.
Use the Local Computer Administrator Password
Authorize the software installation by entering your device's administrative credentials instead of your Adobe account password.
When installing or updating software, the operating system requires permission to make structural changes to your computer. The password prompt you see is generated by your system (Windows or macOS), not by Adobe.
Therefore, the installer is asking for the password that was set up when your computer was first configured, which is completely unrelated to your Adobe ID password.
When the update begins, wait for the security dialog box to appear asking for permission to make changes to your device.
If required, type the username associated with the main administrative account on your computer.
Type the password you normally use to log in to your computer or unlock your screen after restarting.
Click 'OK', 'Yes', or 'Install Software' to grant the necessary permissions and allow the update to finish.
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Frequently Asked Questions
Why does my computer ask for a password during updates?
Operating systems employ security measures to prevent unauthorized software from quietly installing in the background. Entering an administrator password confirms that the device owner actively initiated and approves the software installation.
What if I am the only user on this computer?
If you are the sole user of the computer, your account automatically has administrative rights. Simply enter the password you use to log in when you first turn on the device.
What should I do if I forgot my computer's administrator password?
If you have forgotten your local login password, you will need to use your operating system's built-in password recovery options. For Windows, this might involve answering security questions or using a linked Microsoft account. On a Mac, you can often reset it using your Apple ID.
Is it still safe to update Adobe Flash Player?
No. Adobe officially discontinued Flash Player on December 31, 2020, and strongly recommends that all users immediately uninstall it to protect their systems from critical security vulnerabilities. Modern web browsers and PDF viewers no longer require it.
