How to Download and Reinstall Adobe Acrobat DC Pro on a New Computer
Question details
The user needs to retrieve the installation file and reinstall Adobe Acrobat DC Pro after replacing their old computer.
- Product
- Adobe Acrobat DC Pro
- Device & OS
- not provided
- Scenario
- Setting up a new computer and transferring an existing Acrobat DC Pro license.
- Observed behavior
- Acrobat DC Pro is missing on the new computer and requires proper downloading, installation, and license activation.
Make sure you have your Adobe ID and password ready. If possible, open Acrobat on your old computer and sign out to deactivate the license before setting up the new device.
Download and Reinstall via Your Adobe Account
Best for individual users who hold a single-user license tied to their personal Adobe ID.
If you purchased Acrobat DC Pro directly through Adobe as a subscription or a standalone single-user license, your installation files are securely stored in your online account. You must sign out of your old computer first if you have reached your activation limit.
Launch Adobe Acrobat DC Pro on your old computer, click on the 'Help' menu at the top, and select 'Sign Out'. This frees up an activation slot for your new device.
On your new computer, open a web browser, navigate to the official Adobe website, and log in using the Adobe ID associated with your license.
Click on your profile icon and select 'View Account'. Navigate to the 'Apps' or 'Plans and payment' section to locate your Acrobat DC Pro product.
Click the 'Download' button next to Acrobat DC Pro. The system will automatically provide the correct installation file for your current operating system.
Run the downloaded installer file. Follow the on-screen prompts to complete the installation, and sign in with your Adobe ID when requested to activate the software.
Retrieve Installer for Company-Managed Licenses
Required if your Acrobat DC Pro license is provided and managed by an organization or IT department.
Edit and Manage PDFs Easily with WPS Office
If you need immediate access to your PDF files on your new computer while waiting for Adobe installations or IT support, WPS Office provides a powerful, built-in PDF editor. You can easily view, annotate, and modify your PDF documents instantly.
- 1. Download WPS Office: Visit the official WPS website and download the free WPS Office suite for your new computer.
- 2. Open Your PDF: Launch WPS Office, click on 'Open', and select the PDF document you need to work on.
- 3. Access PDF Tools: Navigate to the 'PDF' tab at the top of the interface to access editing, conversion, and annotation tools directly.
Frequently Asked Questions
Can I use my Adobe Acrobat DC Pro license on two computers?
Yes, an individual Adobe license allows you to install Acrobat on multiple computers and activate (sign in) on up to two computers. However, you can only actively use the software on one computer at a time.
What should I do if I cannot deactivate Acrobat on my old computer?
If your old computer is lost, broken, or completely inaccessible, you can manage your active devices online. Log into your Adobe account, navigate to the 'Plans' section, select 'Manage plan', and choose to deactivate the old device under the 'Activated devices' list.
Where can I find download links for older versions like Acrobat XI or X?
Adobe no longer provides official downloads or active support for outdated versions like Acrobat XI or X through the primary account portal. You will need your original installation media or a direct legacy download link, though upgrading to a supported version is highly recommended for security.
