How to Find a Previous Office Home Use Program Purchase and Product Key
Question details
The user needs to recover a product key or purchase record for Office Professional Plus 2016 obtained through the Microsoft Home Use Program.
- Product
- Microsoft Office Professional Plus 2016 (Home Use Program)
- Device & OS
- not provided
- Scenario
- Attempting to locate a past Office purchase that does not appear in the regular personal Microsoft account order history.
- Observed behavior
- The purchase history or product key is missing from the standard Microsoft account page because the order was tied to a corporate work email address.
Ensure you have access to, or at least remember, the specific work email address you originally used to make the purchase through your employer's Microsoft Home Use Program.
Check the Home Use Program Order History Page
Access the specialized Microsoft portal designed specifically for Home Use Program purchases to retrieve your order details.
Home Use Program (HUP) purchases are tied to the corporate email address used during the initial transaction, not your personal Microsoft account. Therefore, they will not show up in your standard Microsoft account order history.
Open your web browser and navigate to the Microsoft Home Use Program order history portal at https://www.microsoft.com/en-us/home-use-program/order-history.
Input the corporate or work email address that you were using at the time you purchased Office Professional Plus 2016.
Follow the on-screen prompts to verify your identity. Once signed in, you will be able to view your past orders and retrieve your 25-character product key.
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Frequently Asked Questions
Why isn't my Office purchase showing up in my personal Microsoft account?
If you purchased Office through the Home Use Program (HUP), the license is tied to your work email address rather than your personal Microsoft account. You must log in through the specific HUP order history portal to view it.
Can I retrieve my HUP product key if I left my previous company?
Yes, the Microsoft Home Use Program portal provides alternative verification methods and recovery options if you no longer have access to the work email address originally used for the purchase.
Will Office Professional Plus 2016 still work if my company discontinued the HUP?
Yes, if you purchased a perpetual license like Office Professional Plus 2016 through HUP, it remains valid and usable even if your company’s HUP status changes, provided you have the original product key and installation file.
