How to Fix Acrobat 2017 Update Error 1309 on Windows 10
Question details
The user is experiencing Error 1309 when trying to apply software updates to Adobe Acrobat 2017 on Windows 10.
- Product
- Adobe Acrobat 2017
- Device & OS
- Windows 10
- Scenario
- Installing a newer version update for Adobe Acrobat 2017 or Acrobat DC.
- Observed behavior
- The update process fails and throws Error 1309, indicating a failure to read the wcchromenativemessaginghost file located in the Windows Installer cache.
Ensure you are logged into Windows 10 with an administrator account, as you will need permission to access and modify hidden system files in the Windows Installer directory.
Rename or Remove the Problematic Cache File
Bypass the read error by renaming or deleting the specific file that the Acrobat updater is failing to process.
Error 1309 is often triggered because the installer lacks permissions or fails to read a specific cached file. By renaming the file, you force the installer to ignore the corrupted or locked cache and proceed with the update.
Open File Explorer, click on the 'View' tab at the top, and check the box for 'Hidden items' so you can see the hidden Installer folder.
Go to the exact folder path mentioned in your error message. Typically, this is C:\Windows\Installer\$PatchCache$\Managed\68AB67CA3301FFFF7706E01180573600\17.8.30051\.
Locate the file named 'wcchromenativemessaginghost'. Right-click on it, select 'Rename', and change it to 'wcchromenativemessaginghost.old'.
Launch the Adobe Acrobat 2017 updater once more. The installation should now bypass the error and complete successfully.
Uninstall Conflicting Windows Update KB4487044
Remove a specific Windows 10 system update that has been known to interfere with the Acrobat update process.
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Frequently Asked Questions
What causes Error 1309 during an Acrobat 2017 update?
Error 1309 generally occurs when the Windows Installer service encounters a read error while accessing specific files, such as 'wcchromenativemessaginghost', stored in the hidden Windows Installer $PatchCache$ directory.
Does this Error 1309 fix also apply to Adobe Acrobat DC?
Yes, many users have confirmed that renaming or removing the exact same 'wcchromenativemessaginghost' file in the installer cache resolves Error 1309 when updating Adobe Acrobat DC.
Is it safe to modify files in the Windows Installer $PatchCache$ folder?
While it is usually recommended to leave the $PatchCache$ folder alone to preserve uninstallation and repair capabilities, renaming the single file causing the Acrobat update failure is a proven and localized workaround that generally does not harm the broader system.
