How to Fix Acrobat Pro 2017 Academic Installation Verification Fails
Question details
A faculty member is unable to complete academic eligibility verification due to a blank page loading during the process.
- Product
- Adobe Acrobat Pro 2017
- Device & OS
- not provided
- Scenario
- Trying to install and verify an academic license for Acrobat Pro 2017.
- Observed behavior
- The academic verification page loads completely blank, preventing the user from submitting their faculty status.
Ensure your internet connection is stable and try clearing your browser cache or disabling ad-blockers before attempting the verification process again.
Use an Alternative Browser and the Direct Identit-e Link
Bypass browser cache or extension issues by using a different browser and navigating directly to the verification portal.
Sometimes, browser extensions or corrupted cache data can prevent secure verification scripts from loading properly, resulting in a blank page.
Open a different web browser (such as Chrome, Firefox, or Edge) or launch a new window in Incognito/Private mode.
Go directly to the Identit-e 2.0 academic verification website instead of clicking the in-app link provided by the installer.
Enter your product code and follow the on-screen instructions to submit your faculty status request.
Download the Trial Version and Activate Later
If the installer is blocked by the verification step, install the trial version first and apply the serial number once verified.
Contact Academic Licensing Support
If automated verification continues to fail, reach out to support for manual validation.
Try WPS Office for Powerful PDF Editing
If you are struggling with expensive software licenses and complex verification processes, WPS Office offers a lightweight, free alternative. It includes a robust PDF editor that handles viewing, editing, and converting PDFs seamlessly, fully compatible with standard document formats.
Frequently Asked Questions
Why is the Adobe academic verification page blank?
A blank page is often caused by browser cache issues, outdated browser versions, or ad-blockers interfering with the Identit-e verification portal scripts.
How long does academic verification usually take?
Once successfully submitted through the Identit-e portal, academic verification typically takes 1 to 2 business days to process.
Can I use the software while waiting for verification?
Yes, you can download the trial version of Acrobat Pro 2017 and use it for the trial period while waiting for your serial number to be validated.
What documents are required for faculty verification?
You generally need to provide a valid school-issued email address (.edu) or upload a copy of your faculty ID card or a recent pay stub from the educational institution.
