How to Fix Adobe Acrobat 2017 19-Digit Product Code Error
Question details
The user is unable to activate a newly purchased CD version of Adobe Acrobat Pro 2017 Student and Teacher Edition because the provided product code has 19 digits, while the software requires a 24-digit serial number.
- Product
- Adobe Acrobat Pro 2017
- Device & OS
- not provided
- Scenario
- Activating a boxed Student and Teacher Edition of Adobe Acrobat Pro 2017.
- Observed behavior
- The software remains in trial mode and refuses activation because the entered code on the reference card is 19 digits instead of the expected 24-digit serial number.
Ensure you have your reference card with the 19-digit code, the original packaging, and a digital copy of your student or teacher ID, as you will need to verify your academic status.
Redeem Your 19-Digit Code for a 24-Digit Serial Number
Boxed Student and Teacher Editions usually come with a redemption code rather than a direct serial number. You must redeem it online to verify your academic status and get the 24-digit activation key.
Adobe uses a separate redemption process for academic software editions to verify eligibility before issuing a working software serial number.
Open your web browser and navigate to the Adobe Student and Teacher edition verification website.
Sign in using your existing Adobe ID or create a new account if you do not have one.
Type the 19-digit alphanumeric redemption code exactly as it appears on your CD insert or reference card into the prompt field.
Upload a scanned copy or clear photo of your student ID, teacher ID, or official school document when prompted to prove your academic status.
Once Adobe approves your verification, log back into your Adobe account. Navigate to 'Plans and Products' or 'Registered Products' to find your new 24-digit numeric serial number to use in Acrobat 2017.
Contact Adobe Support or the Retailer
If your 19-digit code is unrecognized or you encounter errors during the online redemption process, you will need to escalate the issue to customer support.
Edit and Manage PDFs Easily with WPS Office
If your Adobe software is stuck in trial mode and you need an immediate solution to view, edit, or manage PDF files without dealing with complex activation codes, WPS Office is an excellent, hassle-free alternative.
- 1. Download WPS Office: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install the application: Run the downloaded installer file and follow the quick on-screen instructions.
- 3. Open and edit PDFs immediately: Launch WPS Office, drag and drop your PDF into the workspace, and begin viewing or editing instantly without entering a 24-digit code.
Frequently Asked Questions
What is the difference between a redemption code and a serial number?
A redemption code is typically an alphanumeric sequence (often 19 or 24 digits) used to verify a purchase online, whereas a serial number is strictly a 24-digit numeric code entered directly into the software dialog box for final activation.
Can I use Acrobat Pro 2017 while waiting for student verification?
Yes, Adobe Acrobat Pro 2017 Student and Teacher Edition can usually be installed and used in trial mode for a limited period (typically 7 to 30 days) while you wait for your academic verification to complete.
Where can I find my 24-digit serial number after my status is verified?
Once verified, Adobe will typically email you instructions. You can also log into your Adobe account online, navigate to your profile, and check the 'Plans and Products' or 'Registered Products' tab to view your active serial numbers.
What should I do if my CD version did not include any code at all?
If your boxed copy is missing the reference card containing either a redemption code or a serial number, contact the retailer immediately with your receipt, as the box may be defective or previously opened.
