How to Fix Error 1310 When Updating Acrobat Pro 2017
Question details
The user needs to resolve an installation error that prevents in-app updates for Adobe Acrobat Pro 2017 from completing successfully.
- Product
- Adobe Acrobat Pro 2017
- Device & OS
- Windows 10
- Scenario
- Attempting to install an in-app update for Adobe Acrobat Pro 2017.
- Observed behavior
- The update process rolls back and displays 'Error 1310: Error writing to file', referencing files within the Program Files (x86) Adobe Acrobat 2017 folder.
Ensure you are logged into your Windows 10 computer with an administrator account and save any open PDF documents before beginning the troubleshooting process.
Run Updater as Administrator and Check Folder Permissions
Provides the installer with the necessary system privileges to overwrite and write new files in the installation directory.
Error 1310 often occurs because the application lacks the required permissions to modify files in the 'Program Files (x86)' directory. Running the program as an administrator bypasses these restrictions.
Ensure Adobe Acrobat 2017 is completely closed. Open the Task Manager (Ctrl + Shift + Esc) and end any background processes related to Adobe.
Right-click the Adobe Acrobat 2017 shortcut on your desktop or Start menu, and select 'Run as administrator'.
Go to 'Help' > 'Check for Updates' within the application to download and install the update with elevated privileges.
If the error persists, navigate to 'C:\Program Files (x86)\Adobe'. Right-click the 'Acrobat 2017' folder, select 'Properties', go to the 'Security' tab, and ensure that the 'Administrators' group has 'Full control' checked.
Temporarily Disable Security Software
Prevents overly strict antivirus or security software from blocking the file replacement process during the update.
Perform a Clean Reinstall of Acrobat Pro 2017
Resolves deep-seated installation corruption by completely removing the software and installing the latest updated version directly.
Manage and Edit PDFs Seamlessly with WPS Office
If Adobe Acrobat update errors are disrupting your workflow, consider using WPS Office. It features a robust, built-in PDF editor that allows you to read, edit, and annotate PDF documents effortlessly without complex update issues.
- 1. Download WPS Office: Visit the official WPS website and download the free WPS Office suite for Windows.
- 2. Open the PDF Tool: Launch WPS Office and click on the 'PDF' tab located on the main dashboard.
- 3. Edit your document: Open your PDF file to start editing text, adding annotations, or converting it to a Word document instantly.
Frequently Asked Questions
What exactly causes Error 1310 during an Adobe Acrobat update?
Error 1310 generally occurs when the update installer lacks the necessary permissions to write or modify specific files in the installation directory. This can be caused by strict folder permissions, active Adobe background processes locking the files, or interference from third-party security software.
Can I manually download the Acrobat 2017 update to bypass the in-app error?
Yes, you can visit the official Adobe website to find the Release Notes and download the standalone update patch (.msp file) for Acrobat Pro 2017. Running this downloaded file directly as an administrator often circumvents in-app update glitches.
Will uninstalling Acrobat Pro 2017 delete my saved PDF files?
No, uninstalling the Adobe Acrobat application only removes the software program from your system. Your personal PDF documents and any files saved on your hard drive will remain completely intact and unaffected.
