Fix Acrobat Pro DC Showing as Trial on Second Mac in Creative Cloud
Question details
The user wants to access their included Adobe Creative Cloud applications on a secondary computer, but Acrobat Pro DC is incorrectly displaying as a trial version.
- Product
- Adobe Acrobat Pro DC
- Device & OS
- Mac
- Scenario
- Attempting to use included Adobe Creative Cloud applications on an authorized second computer.
- Observed behavior
- Acrobat Pro DC and potentially other applications are showing up as trial versions on the second Mac, preventing full access to the software.
Ensure that your Mac is connected to the internet and that you have your Adobe ID credentials ready. Verify that your primary Creative Cloud subscription is currently active and fully covers Acrobat Pro DC.
Sign Out and Sign Back In to Adobe Creative Cloud
Refreshing your Adobe ID session forces the Creative Cloud app to re-sync with Adobe's servers and recognize your active subscription on the second computer.
License entitlement issues frequently occur when the local Creative Cloud session goes out of sync with your main account. A simple sign-out and sign-in process clears the local cache and retrieves your correct license status.
Launch the Adobe Creative Cloud desktop application on your second Mac from the Applications folder or the top menu bar.
Click on your circular profile icon located in the upper right corner of the Creative Cloud window.
Select 'Sign Out' from the dropdown menu and confirm the action when prompted. Wait for the application to return to the login screen.
Enter the email address and password associated with your active Creative Cloud subscription to sign back in.
Open Adobe Acrobat Pro DC from your installed apps list to confirm that the trial prompt has disappeared and you have full access.
Contact Adobe Customer Care for Entitlement Verification
If re-authenticating does not resolve the trial error, you may need Adobe Support to manually verify and refresh your account entitlements.
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Frequently Asked Questions
How many computers can I install Adobe Creative Cloud on?
You can install Adobe Creative Cloud applications on multiple computers, but you are only permitted to activate them (sign in) on up to two computers simultaneously. Additionally, the software can only be used on one computer at a time.
Why does Acrobat DC say my trial has expired when I have a subscription?
This error typically occurs if the Creative Cloud desktop app fails to sync your active subscription status. Signing out of the Creative Cloud app, restarting your computer, and signing back in usually forces a refresh and resolves the false trial error.
Is Acrobat Pro DC always included in the Creative Cloud All Apps plan?
Yes, the full version of Adobe Acrobat Pro DC is included with the standard Creative Cloud All Apps subscription for individuals, students, and enterprise teams.
Can I use my Creative Cloud subscription on both a Mac and a Windows PC?
Yes, a single Creative Cloud subscription is cross-platform. You can activate your applications on one Mac and one Windows PC simultaneously without needing to purchase separate licenses for each operating system.
