Fix Acrobat XI Pro License Revoked or Reverted to Trial After Upgrade
Question details
The user's Acrobat XI Pro installation reverted to trial mode or the license was revoked following an upgrade from Acrobat X Pro.
- Product
- Adobe Acrobat XI Pro
- Device & OS
- not provided
- Scenario
- Installing or upgrading to Acrobat XI Pro on a computer, especially when the previous Acrobat X Pro version is not currently installed.
- Observed behavior
- The software reverts to trial mode or revokes the license because the Acrobat X Pro license does not automatically grant a permanent Acrobat XI Pro license without a valid upgrade serial number.
Ensure you have access to your Adobe account and locate both your original Acrobat X Pro serial number and your Acrobat XI Pro upgrade serial number before attempting to reinstall or activate the software.
Verify and Enter Both Serial Numbers for the Upgrade
Use this method if you are installing Acrobat XI Pro on a computer that does not currently have Acrobat X Pro installed.
There was never a free upgrade from Acrobat X Pro to Acrobat XI Pro. To use Acrobat XI Pro, you must have purchased the upgrade and received a specific XI Pro upgrade serial number.
When installing the upgrade version on a fresh system, the installer needs to verify your previous ownership to validate the upgrade license.
Find your original 24-digit Acrobat X Pro serial number and your new Acrobat XI Pro upgrade serial number.
Run the Acrobat XI Pro installer. When prompted for a serial number, enter your Acrobat XI Pro upgrade serial number.
When the installer asks for the qualifying product, select Acrobat X Pro from the dropdown menu and enter its corresponding serial number to complete the activation.
Contact Adobe Support for License Verification
If your serial numbers are not working or you believe your license was revoked in error, contacting Adobe support is necessary to verify your license history.
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Frequently Asked Questions
Was the upgrade from Acrobat X Pro to XI Pro ever free?
No, Adobe never offered a free upgrade from Acrobat X Pro to Acrobat XI Pro. Users were required to purchase an upgrade license to receive a valid Acrobat XI Pro serial number.
Why does my Acrobat XI Pro say it is in trial mode?
This usually happens if the software was installed without providing the qualifying previous version's serial number (Acrobat X Pro) alongside the XI Pro upgrade serial number, causing it to default to a 30-day trial.
Can I use my Acrobat X Pro serial number to activate Acrobat XI Pro?
Not by itself. You must use your Acrobat XI Pro upgrade serial number for the main activation, and then supply the Acrobat X Pro serial number when the installer asks for proof of the qualifying earlier product.
