Fix Canceled Acrobat Premium Trial Still Active and Charged
Question details
The user canceled their seven-day Acrobat Premium free trial but was still charged, and the mobile app subscription remains active.
- Product
- Adobe Acrobat Reader Mobile
- Device & OS
- iOS / Android
- Scenario
- Canceling a free trial to avoid subscription charges before the trial period ends.
- Observed behavior
- The subscription continues to show as active and the user's payment method was unexpectedly charged after the cancellation.
Make sure you have access to the exact Apple ID or Google Account used to download the app and initiate the free trial, as all refunds must be processed directly through the respective app store.
Verify and Cancel Subscription in App Store Settings
Ensure the automatic renewal for your Acrobat Premium trial is actually disabled in your device's native app store to prevent future charges.
Deleting the Adobe Acrobat app does not cancel your subscription. You must manage the subscription directly through the store where it was purchased.
Open the Google Play Store app, tap your profile icon, select 'Payments & subscriptions', then tap 'Subscriptions'. Locate Adobe Acrobat and ensure it is canceled.
Open the Settings app on your iPhone or iPad, tap your name at the top, and select 'Subscriptions'. Find Adobe Acrobat in the active list and select 'Cancel Subscription' if it is still active.
Request a Refund from Google Play (Android)
If you were charged on an Android device after canceling the trial, you must submit a refund request directly to Google Play.
Request a Refund from Apple Support (iOS)
iOS users who were incorrectly charged for the Acrobat Premium trial must use Apple's dedicated refund system.
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- 1. Download WPS Office: Visit the official WPS website or your mobile app store to download the free application.
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Frequently Asked Questions
Why was I charged if I uninstalled the Adobe Acrobat app during the trial?
Uninstalling an application from your device does not automatically cancel an active subscription. You must manually cancel the subscription in your Google Play Store or Apple ID settings to stop billing.
Can Adobe customer service refund my mobile app purchase directly?
No. When you purchase a subscription through an app store like Google Play or the Apple App Store, the transaction is processed by them. Adobe does not have access to your billing information to issue a refund, so you must contact Google or Apple.
How long does it take for Apple or Google to process my refund request?
Refund processing times can vary. Typically, it takes up to 48 hours to receive a decision. Once approved, the funds may take several business days to appear on your original payment method depending on your bank.
What happens to my PDF files if I cancel my Acrobat Premium subscription?
Your PDF files are not deleted when you cancel your subscription. You simply lose access to the premium features of the app (such as advanced editing and conversion). You can still view your PDFs or open them with other free alternatives like WPS Office.
