Fix Email Verification Link Redirecting to Account Information Page
Question details
The user is unable to verify a secondary email address because the verification link fails to process and redirects to the account summary page.
- Product
- WPS Account
- Device & OS
- not provided
- Scenario
- Attempting to add and verify a secondary email address for account security and recovery.
- Observed behavior
- Clicking the verification link in the email redirects the user to the 'View basic information about your account' page without successfully completing the email verification process.
Ensure you are currently logged into the correct account on your default web browser before attempting to open the verification link, and temporarily disable any strict ad-blockers that might strip tracking or verification tokens from URLs.
Copy and Paste the Verification Link Manually
Bypassing your email client's default click behavior by manually copying the URL ensures the full, unmodified verification token is passed directly to the browser.
Sometimes, email clients truncate long URLs or open them in restricted built-in browsers that drop login sessions. Copying the link manually resolves these routing errors.
Open your email client and find the message containing the verification link.
Instead of clicking the link directly, right-click on the verification button or text and select 'Copy Link Address' or 'Copy URL'.
Open a new tab in the web browser where you are already signed into your account.
Paste the copied URL into the browser's address bar and press Enter to complete the email verification.
Request a New Verification Email
Verification links expire quickly for security reasons. Generating a new link ensures you have an active, valid token.
Secure Your WPS Office Account
Easily add secondary recovery emails, set up multi-factor authentication, and secure your document workflow across all platforms using WPS Office.
- 1. Download the App: Download WPS Office from the official website and install it on your primary device.
- 2. Sign In to Your Account: Launch the application and click 'Sign In' at the top right to access your unified WPS Account.
- 3. Manage Security Settings: Navigate to the Account Settings menu to securely add, verify, and manage your recovery email addresses.
Frequently Asked Questions
Why did my email verification link expire so quickly?
For security purposes, verification links are time-sensitive and usually expire within 24 to 48 hours, or immediately after they are used once. It is best to verify your email as soon as you receive the link.
Can I verify my email on a different device than the one I requested it on?
Yes, but you must ensure you are fully signed into the exact same account on the second device's web browser before opening the verification link.
What should I do if I copy the link but it still redirects to the basic account info page?
This usually indicates that the link has already expired or your browser session is tied to a different account. Sign out of all accounts, sign back into the correct one, and request a fresh verification email.
Will my account be locked if I cannot verify the secondary email?
Typically, your primary account access will not be restricted, but you will be unable to use the secondary email address for password recovery or account notifications until the verification process is successful.
