Fix Internet Explorer Cannot Connect to Adobe EchoSign After SSO
Question details
The user is unable to establish a connection to Adobe EchoSign or Document Cloud after an SSO redirect in Internet Explorer.
- Product
- Adobe EchoSign and Document Cloud
- Device & OS
- not provided
- Scenario
- Attempting to sign in to Adobe Document Cloud or EchoSign using Single Sign-On (SSO).
- Observed behavior
- Internet Explorer successfully initiates the redirect but fails to connect to the final Adobe domain.
Ensure that your internet connection is stable and that you have your correct SSO login credentials ready before proceeding with the troubleshooting steps.
Clear Cache and Cookies in Internet Explorer
Clearing the browser's cache and cookies resolves conflicts caused by corrupted or outdated temporary data blocking the SSO redirect.
When you use Single Sign-On, your browser stores session data. If this data becomes corrupted or outdated in Internet Explorer, it can prevent the browser from successfully connecting to Adobe's servers after the authentication redirect.
Launch Internet Explorer, click the gear icon located in the upper-right corner of the window, and select 'Internet options' from the drop-down menu.
Under the 'General' tab, locate the 'Browsing history' section and click the 'Delete...' button.
Ensure that 'Temporary Internet files and website files' and 'Cookies and website data' are checked. Click 'Delete' at the bottom to confirm.
Close Internet Explorer completely. Reopen the browser and attempt to sign in to the Adobe Document Cloud sign-in page again.
Use a Modern Supported Browser
Switching to an up-to-date browser bypasses compatibility issues inherent to older software like Internet Explorer.
Verify Network and Security Settings
Checking your firewall and antivirus settings ensures that Adobe domains are not being actively blocked by your system or network.
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Frequently Asked Questions
Why does Internet Explorer fail to complete the Adobe SSO redirect?
Internet Explorer is a legacy browser that often struggles with modern web security protocols and complex authentication loops. Accumulated cookies and outdated cache files can break the redirect chain during the Single Sign-On process.
Which browsers are recommended for using Adobe Document Cloud?
For the best experience and seamless SSO authentication, it is highly recommended to use modern, actively supported browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari.
Will clearing my Internet Explorer cache delete my saved passwords?
It depends on the options you select. When clearing your browsing history in Internet Explorer, make sure the 'Passwords' checkbox remains unchecked if you wish to retain your saved login credentials for other sites.
