Fix Microsoft 365 Premium Features Missing in Office for iOS
Question details
The user has an active Microsoft 365 subscription, but the premium diamond icon and corresponding premium features appear to be missing in Word, Excel, or PowerPoint on their iOS device.
- Product
- Microsoft 365 for iOS
- Device & OS
- iOS
- Scenario
- Opening Microsoft Office apps on an iOS device to utilize premium features included with an active Microsoft 365 subscription.
- Observed behavior
- The premium diamond icon has disappeared from the user interface, causing confusion about whether the subscription is actively applying to the device.
Ensure your iOS device is connected to a stable internet connection and that you know the exact Microsoft account email address associated with your Microsoft 365 subscription.
Test Premium Features Manually
Check if the premium capabilities are working, as the diamond icon may sometimes disappear even when the subscription is actively applied.
In some versions of the Office app for iOS, a UI glitch might cause the premium diamond icon to vanish temporarily. Before assuming your subscription is inactive, you should manually verify if your premium features are still accessible.
Open a document in Word, Excel, or PowerPoint on your iOS device and try to make edits. If you can edit the file on an iPad with a screen larger than 10.1 inches, your premium access is working.
Open the OneDrive app or navigate to the OneDrive website, log in, and verify if your account shows the 1 TB storage limit included with a premium subscription.
Try utilizing a specific premium feature, such as inserting a Page Break or tracking changes in Word, to confirm full functionality.
Verify Account Sign-In and Subscription Status
Ensure you are signed in with the correct account and that your subscription is fully active and not expired.
Use WPS Office as a Free and Powerful Alternative
If you are tired of subscription verification issues and missing features, WPS Office provides a powerful, lightweight, and free alternative for your iOS device. Enjoy seamless document creation and editing without complex subscription checks.
Frequently Asked Questions
Why did the premium diamond icon disappear on my iPad?
The diamond icon can occasionally disappear due to minor app glitches or synchronization delays with Microsoft servers. If you can still edit documents and use your 1 TB of OneDrive storage, your premium access is still fully functional despite the missing icon.
How do I force the Office app to recognize my subscription?
You can usually force a synchronization by tapping your profile icon, signing out of the Office app, closing the app completely, and then signing back in with the Microsoft account tied to your active subscription.
What happens if my Microsoft 365 subscription actually expires?
If your subscription expires, the Office apps on iOS will revert to a read-only mode for devices with screens larger than 10.1 inches, meaning you will lose the ability to edit documents, use premium design features, and access your 1 TB OneDrive storage.
