Fix Microsoft Editor Premium Refinements Grayed Out with M365
Question details
Microsoft Editor's premium refinement features are unavailable despite the user having an active Microsoft 365 Family or Personal subscription.
- Product
- Microsoft Editor
- Device & OS
- Windows, macOS, Linux
- Scenario
- Attempting to use advanced grammar, clarity, and style checks in a web browser using the Microsoft Editor extension.
- Observed behavior
- Premium refinements such as Clarity, Conciseness, and Formality appear grayed out, indicating the extension has not correctly recognized the Microsoft 365 subscription license.
Ensure you have your Microsoft account credentials ready and confirm that your Microsoft 365 subscription is currently active.
Re-sync Microsoft Account and Clear Browser Cookies
Use this solution to force the Microsoft Editor extension to refresh its connection to your Microsoft 365 license.
Often, the connection between the browser extension and your Microsoft account becomes stale, causing the license validation to fail. Clearing site data and logging in again will refresh your session.
Click the Microsoft Editor icon in your browser toolbar and select 'Sign out'. Next, go to Microsoft.com and sign out of your account there as well.
Open your browser settings (e.g., edge://settings/siteData or chrome://settings/siteData), search for 'Microsoft', and clear all cookies and site data related to Microsoft Editor and Microsoft.com.
Close your browser completely, reopen it, click the Microsoft Editor extension icon, and sign back in using the Microsoft account associated with your active subscription.
Reinstall the Microsoft Editor Extension
Reinstalling the extension ensures you have the latest version and removes any corrupted local extension data.
Verify Subscription Status and Contact Support
Check if your license is correctly applied to your account and seek backend support if it is not.
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- 1. Download and install: Visit the official WPS Office website and download the free version for your Windows, macOS, or Linux device.
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Frequently Asked Questions
Why does Microsoft Editor say I need a premium subscription when I already have one?
This typically occurs when the browser extension fails to sync properly with your Microsoft account session. Signing out, clearing browser cookies for Microsoft.com, and logging back into the extension usually forces it to recognize your active license.
Does Microsoft Editor premium work on all browsers?
Microsoft Editor is officially supported as an extension on Chromium-based browsers like Microsoft Edge and Google Chrome. If you are using an unsupported browser, premium features may not function correctly.
What premium refinements are included in Microsoft Editor?
Premium refinements include advanced style checks such as Clarity, Conciseness, Formality, vocabulary suggestions, and inclusive language checks. These features are exclusive to active Microsoft 365 Personal or Family subscribers.
How do I check if my Microsoft 365 subscription is active?
You can verify your subscription status by navigating to account.microsoft.com/services. Log in with your Microsoft account to ensure your Microsoft 365 license is current and not expired.
