Fix Microsoft Forms Cannot Create a New Form or Quiz
Question details
The user is unable to access Microsoft Forms or create a new form or quiz, despite other users in the same organization having access to the service.
- Product
- Microsoft Forms
- Device & OS
- not provided
- Scenario
- Attempting to open Microsoft Forms to create a new survey, form, or quiz for organizational use.
- Observed behavior
- The user is denied access to the service or the option to create a new form is completely missing from their dashboard.
Ensure you have an administrator account for your organization's Microsoft 365 environment, as resolving this issue requires checking and modifying user licenses in the admin center.
Verify and Assign Microsoft Forms License in Admin Center
Use this solution if the affected account does not have the necessary Microsoft Forms or Forms Plan 2 license assigned by the organization.
In a Microsoft 365 enterprise or educational environment, access to Microsoft Forms is governed by user licenses. If a specific user cannot access Forms while others can, it is highly likely that the Forms license is unchecked or missing for that individual account.
Navigate to admin.microsoft.com in your web browser and sign in using your global administrator or user administrator credentials.
On the left-hand navigation menu, click on 'Users' and then select 'Active users' to view the list of accounts in your organization.
Scroll or use the search bar to locate the user experiencing the issue. Click on their display name to open the account properties pane.
Click on the 'Licenses and apps' tab. Scroll down to the 'Apps' section and ensure that the checkbox next to 'Microsoft Forms' or 'Forms Plan 2' is ticked. Click 'Save changes' if you made modifications.
Clear Browser Cached Credentials
Use this solution to force the browser to retrieve the latest license settings from Microsoft 365 after an admin has updated the account.
Switch to WPS Office for Hassle-Free Document Management
Tired of navigating complex admin centers and dealing with strict license assignments just to get work done? WPS Office is a free, lightweight, and easy-to-use Office suite. It offers robust document, spreadsheet, and presentation tools without the subscription barriers, making it an excellent alternative to Microsoft 365.
- 1. Download the Installer: Visit the official WPS Office website and download the free software package suitable for your operating system.
- 2. Install WPS Office: Run the setup file and follow the straightforward on-screen instructions to install the suite on your device in minutes.
- 3. Enjoy Unrestricted Access: Launch WPS Office to instantly start creating documents, managing spreadsheets, and building forms without complex license assignments.
Frequently Asked Questions
Why is the Microsoft Forms icon missing from my Office 365 app launcher?
The icon may be missing if the Microsoft Forms license has not been assigned to your account in the admin center, or if your organization's IT department has explicitly disabled the Forms app for your user group.
Can I use Microsoft Forms without a paid Microsoft 365 enterprise subscription?
Yes, Microsoft Forms is available for free to anyone with a personal Microsoft account (such as Hotmail, Live, or Outlook.com). However, the enterprise version tied to an organization's domain requires an active Microsoft 365 commercial or educational license.
How long does it take for a newly assigned Forms license to work?
After an IT administrator assigns the Forms license in the Microsoft 365 admin center, it typically takes 15 to 30 minutes for the change to sync across all Microsoft services, though occasionally it can take up to 24 hours.
Can organizational settings block Microsoft Forms even if I have a license?
Yes. Even with an assigned license, global administrators can turn off Microsoft Forms at the organizational level within the Org settings menu in the admin center, preventing all users from accessing the service.
