Fix Unable to Sign In to Money in Excel Error
Question details
The user cannot sign in to the Money in Excel add-in and receives a 'Something went wrong' error despite having an active Microsoft 365 subscription.
- Product
- Microsoft Excel
- Device & OS
- Windows
- Scenario
- Attempting to log into the Money in Excel add-in to begin syncing personal bank accounts.
- Observed behavior
- A 'Something went wrong. Please try again later' error message appears immediately upon attempting to sign in, blocking access before the bank account sync screen can even load.
Verify that your Microsoft 365 subscription is currently active and check Microsoft's official channels to confirm if Money in Excel is still actively supported in your region, as Microsoft has discontinued this feature for many users.
Sign Out and Clear Microsoft 365 Credentials
Resetting your local login state can resolve persistent authentication glitches between Excel and the Microsoft servers.
Sometimes, cached credentials in Windows conflict with your active Microsoft 365 subscription status. Clearing them forces Excel to establish a fresh connection with the server.
Open Microsoft Excel, click on your profile picture or account name in the top right corner, and select 'Sign out'. Close the Excel application entirely.
Click the Windows Start button, search for 'Credential Manager', and open the application.
Select 'Windows Credentials'. Scroll down to the 'Generic Credentials' section, find any entries starting with 'MicrosoftOffice' or 'msteams', click on them, and select 'Remove'.
Restart your computer. Open Excel, click 'Sign In' at the top right, and enter the Microsoft account credentials associated with your active subscription. Try opening Money in Excel again.
Update Microsoft Excel and Windows
Outdated software versions can cause compatibility issues with cloud-connected add-ins.
Manage Your Budget with WPS Office Free
If Money in Excel continues to cause login issues or is no longer supported in your region, consider switching to WPS Office. WPS Spreadsheet offers a wide variety of free, built-in financial and budgeting templates to help you track your expenses easily without relying on complex, subscription-based add-ins. It is lightweight, fully compatible with Microsoft Excel formats, and completely free to use.
- 1. Install WPS Office: Download and install WPS Office for free from the official WPS website.
- 2. Access the Template Library: Open WPS Office, select 'Spreadsheet' from the home screen, and click on 'Template' to browse the built-in library.
- 3. Start Budgeting: Search for 'Budget' or 'Personal Finance', choose your preferred template, and click 'Use Now' to start managing your finances immediately.
Frequently Asked Questions
Why does Money in Excel say 'Something went wrong'?
This error usually indicates an authentication issue with your Microsoft account, expired local Windows credentials, or a temporary outage with the Money in Excel backend service.
Is Money in Excel still supported by Microsoft?
Microsoft has officially discontinued the Money in Excel add-in. Users may experience sign-in issues or a total loss of functionality as the service servers are permanently retired. It is recommended to transition to manual budget templates.
Can I access Money in Excel without a Microsoft 365 subscription?
No, Money in Excel was an exclusive premium add-in for active Microsoft 365 Personal or Family subscribers. Without an active subscription, you cannot log in or sync bank accounts.
