How to Buy a Microsoft Teams Phone Resource Account License
Question details
The user needs to acquire a Microsoft Teams Phone Resource Account license from the Microsoft 365 admin center or resolve issues where the license is missing from the purchase portal.
- Product
- Microsoft Teams
- Device & OS
- not provided
- Scenario
- Acquiring resource account licenses for Microsoft Teams phone systems, auto attendants, or call queues.
- Observed behavior
- The license is occasionally missing from the Purchase Services menu and cannot be found via search, often due to reseller configurations.
Ensure you are signed in with global admin or billing admin privileges in the Microsoft 365 admin center before attempting to purchase or assign new licenses.
Purchase directly via the Microsoft 365 Admin Center
Use this method to find and acquire the license if your Microsoft 365 services were purchased directly from Microsoft.
Organizations that purchase directly from Microsoft can find available add-on licenses natively within the billing section of the admin portal.
Go to the Microsoft 365 admin center and log in using your administrator credentials.
In the left-hand navigation pane, select 'Billing' and then click on 'Purchase services'.
Scroll down to the 'Add-ons' category or use the search bar at the top to search for 'Microsoft Teams Phone Resource Account'.
Select the license from the search results and click 'Buy now' to add it to your organization's subscription.
Contact your Reseller or Licensing Provider
Follow these steps if the license is completely missing from your Purchase Services menu or search results.
Boost Your Team's Productivity with WPS Office
While resolving your Microsoft Teams communication setup, ensure your team is equipped with the best tools for document creation. WPS Office is a highly compatible, free alternative to Microsoft Office, providing powerful Word, Excel, and PowerPoint alternatives in one lightweight application.
Frequently Asked Questions
Why is the Teams Phone Resource Account license not showing in the admin center?
This usually happens if your Microsoft 365 tenant is managed by a reseller or Cloud Solution Provider (CSP). When primary licenses are bought via a reseller, add-ons like the Resource Account license are restricted from direct purchase and must be provisioned by the reseller.
Do I have to pay for Microsoft Teams Phone Resource Account licenses?
Organizations that already have a Teams Phone subscription are automatically allocated a certain number of these resource account licenses at no extra cost, but they still need to be 'purchased' or claimed for $0 in the admin center.
What is a Teams Phone Resource Account used for?
A Teams Phone Resource Account is required when you want to assign a phone number to organizational resources like Auto Attendants or Call Queues in Microsoft Teams, rather than tying the number to a specific individual user.
