How to Cancel a WPS Subscription Purchase and Terminate Contract
Question details
The user needs to know how to cancel a recent software purchase or terminate an ongoing subscription contract for WPS products.
- Product
- WPS Office Subscriptions
- Device & OS
- not provided
- Scenario
- Managing software subscriptions and seeking to terminate a contract or request a refund for a recently purchased license.
- Observed behavior
- The user is looking for the specific steps and contact points to effectively cancel their purchase and terminate their subscription contract.
Gather your order details, including your Order ID, the email address used for the purchase, and the exact date of the transaction before contacting support.
Contact Customer Support with Order Details
The most direct way to cancel a recent purchase and request a refund based on the applicable cancellation policy.
If you have recently made a purchase and wish to terminate the contract completely, reaching out directly to the customer support team ensures your case is handled according to the official refund policy. Make sure to do this as soon as possible after the purchase.
Check your email inbox for the WPS order confirmation email to retrieve your Order ID and the exact date of purchase.
Navigate to the official WPS Help Center and click on the 'Contact Us' button, or email the support team directly at support@wps.com.
Provide your account email, Order ID, and clearly state that you would like to terminate the contract and cancel the purchase. Await their instructions regarding the applicable steps and deadlines.
Cancel Auto-Renewal via Account Settings
Prevent future charges by turning off auto-renewal for your active subscriptions if a full refund is not applicable.
Manage Your WPS Office Subscriptions Effortlessly
WPS Office provides a transparent and user-friendly Account Center where you can easily view your active plans, manage payment methods, and cancel auto-renewals at any time without hassle.
- 1. Sign in to your WPS app: Open the WPS Office application on your device and click on your profile picture icon at the top right to sign in.
- 2. Access the Account Center: Click on 'Account Info' from the dropdown menu to open the WPS Account Center securely in your default web browser.
- 3. Manage your plans: Select the 'Subscription' or 'Auto Renewal' tab to view your active plans, modify payment methods, or terminate future billing.
Frequently Asked Questions
Is there a time limit to request a refund for a WPS subscription?
Yes, refund eligibility generally depends on the time elapsed since the purchase. Please refer to the official WPS refund policy or contact customer support immediately to confirm if your purchase qualifies for a cancellation and refund.
Will I lose access to WPS Premium immediately after canceling?
If you simply cancel the auto-renewal of a subscription, you will retain access to your Premium features until the current billing cycle ends. However, if customer support processes a full refund and contract termination, your Premium access may be revoked immediately.
How do I find my WPS Order ID for the cancellation request?
Your Order ID can be found in the order confirmation email sent to you immediately after the purchase. Alternatively, you can log into the WPS Account Center (account.wps.com) and check your 'My Orders' history.
Can I cancel a purchase made through a third-party app store like Google Play or Apple App Store?
If you purchased the subscription through the Apple App Store or Google Play Store, WPS cannot process the refund directly. You must manage your cancellation and request refunds directly through your Apple ID or Google Play account subscription settings.
