License & Subscription Issues

How to Cancel Visio Billing After Closing a GoDaddy Microsoft 365 Account

Maira Mehtab Sep 20, 2026 869 views

Question details

The user is seeking a way to stop recurring charges for a Microsoft Visio subscription after losing access to their closed GoDaddy Microsoft 365 account.

Product: Microsoft Visio
Device & OS: not provided
Scenario: Attempting to cancel an active Visio subscription billing cycle when the associated GoDaddy Microsoft 365 parent account is no longer accessible.
Observed behavior: Recurring automated billing for Microsoft Visio continues even though the GoDaddy Microsoft 365 account has been closed and the user can no longer log in to manage the subscription.

Before you start

Gather your previous GoDaddy account details, any recent credit card billing statements showing the Visio charge, and your Microsoft 365 email address before contacting support.

Solution 1Recommended

Contact GoDaddy and Microsoft Support to Cancel Billing

Because the subscription is tied to a closed third-party reseller account (GoDaddy), you must contact customer service representatives directly to manually terminate the billing agreement.

When a Microsoft 365 account is managed by GoDaddy, standard Microsoft admin portal cancellation methods often do not apply. Closing the main GoDaddy account sometimes fails to automatically sever add-on subscriptions like Visio.

Contact GoDaddy Support

Reach out to GoDaddy customer service via phone or their online live chat. Explain clearly that your Microsoft 365 account is closed, but you are still receiving separate recurring charges for Microsoft Visio.

Provide Billing Evidence

Give the GoDaddy representative your closed account details and the credit card information being charged. Ask them to locate the orphaned Visio subscription and manually revoke the billing authorization.

Escalate to Microsoft Phone Support

If GoDaddy is unable to locate or cancel the subscription, contact Microsoft Support by phone. Provide them with your billing details and explain the situation so they can investigate and block further charges from their end.

Important: Do not simply dispute the charge with your bank immediately, as this can sometimes cause wider account blocks. Always attempt to cancel through the merchant (GoDaddy or Microsoft) first.

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Frequently Asked Questions

Why am I still being charged for Visio after closing my GoDaddy Microsoft 365 account?

Visio subscriptions purchased as add-ons may sometimes be billed on separate cycles or fail to cancel automatically when the main GoDaddy Microsoft 365 parent account is closed, resulting in orphaned subscriptions.

Can I cancel my GoDaddy Visio subscription through the standard Microsoft admin center?

Generally, no. If your Microsoft 365 subscription is managed by a reseller like GoDaddy, you cannot manage or cancel billing through the standard Microsoft admin center and must contact GoDaddy support directly.

How do I find the phone number for Microsoft billing support?

You can find regional contact numbers for Microsoft support by visiting the official Microsoft Support website and navigating to the 'Billing and Account' help section, or by searching for global customer service phone numbers on Microsoft's contact page.

Will I get a refund for the months I was charged after closing my GoDaddy account?

Refund policies depend entirely on GoDaddy and Microsoft's terms of service. You will need to explicitly request a retroactive refund when speaking with their customer support representatives, explaining that you lost access to the software.

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