How to Change Account Email Address Without Access to Old Email
Question details
The user needs to update their account's primary email address but no longer has access to the old email to receive necessary verification codes.
- Product
- Account Management
- Device & OS
- not provided
- Scenario
- Updating an account email when the currently linked email address is closed, deleted, or inaccessible.
- Observed behavior
- The user is unable to receive the verification code sent to the old email address, preventing standard account information updates.
Check if you have previously linked any alternative sign-in methods to your account, such as a phone number, a secondary recovery email, or security questions, as these will be crucial for verifying your identity.
Use Alternative Sign-in Methods to Add a New Email Alias
Log in using an alternative verification method to bypass the inaccessible email, then add a new email address to your account.
Most account services allow you to verify your identity using multiple methods. If your primary email is inaccessible, switching to a phone number or a secondary recovery email can grant you access to your account settings.
Go to the login page and choose to sign in using your linked phone number, a recovery email, or by answering your security questions.
Once logged in, navigate to your profile or account settings page.
Locate the 'Contact Info' or 'Email' section and select the option to add a new email address or alias. You can create a new address or enter an existing one that you currently have access to.
Verify the new email address by entering the code sent to it, then select the 'Make primary' option next to the newly added email to complete the update.
Request Temporary Reactivation from Your Previous Email Provider
If you are completely locked out without alternative sign-in methods, reaching out to your old email provider may help you regain temporary access.
Securely Manage Your WPS Office Account and Documents
WPS Office offers a centralized Account Center where you can securely manage your email addresses, linked phone numbers, and third-party logins. By linking multiple verification methods, you ensure your account and documents are always accessible.
- 1. Open WPS Office: Launch the WPS Office application on your computer or mobile device.
- 2. Access the Account Center: Click on your profile picture in the top right corner of the home screen to open your Account Center.
- 3. Navigate to Account Security: Select the 'Account Security' or 'Sign-in & Security' tab to view your currently linked email and phone number.
- 4. Update Contact Information: Click 'Change' or 'Add' next to the email section and follow the on-screen prompts to securely update your contact details using your alternative linked methods.
Frequently Asked Questions
Can I change my account email address if I don't have a phone number linked?
Yes, if you have set up a secondary recovery email, security questions, or linked third-party accounts (such as Google or Apple), you can use those alternative methods to verify your identity and change your primary email address.
What happens to my account data and files when I change the primary email?
Changing your primary email address or adding an alias does not affect your account data. All your saved documents, settings, user preferences, and subscriptions will remain intact and seamlessly transfer to the new email identity.
How do I recover my account if all my linked verification methods are inaccessible?
If you have lost access to your password, primary email, phone number, and recovery email, you will need to contact the official customer support team of the service provider. You will typically be asked to submit an account recovery request and provide proof of ownership.
