How to Check if Enterprise Acrobat Pro License Includes Fill and Sign
Question details
Organizations and users need to verify whether the Fill and Sign feature is included and properly enabled in their enterprise Acrobat Pro license.
- Product
- Adobe Acrobat Pro
- Device & OS
- not provided
- Scenario
- Managing enterprise software licenses and troubleshooting missing features for end-users.
- Observed behavior
- The Fill and Sign tool may appear missing or restricted, prompting a need to confirm the license entitlement and account status.
Ensure you have access to the Adobe Admin Console or have the contact information for your organization's IT licensing administrator.
Verify Feature Policies in Adobe Admin Console
Administrators should log into the Admin Console to check if the Fill and Sign tool is enabled for the organization's user profiles.
Enterprise licenses often have strict feature control policies. The Fill and Sign feature might be disabled at the organizational level for compliance or security reasons, even if it is included in the base Acrobat Pro package.
Log in to the official Adobe Admin Console using an account with administrator privileges.
Click on the 'Products' tab located at the top menu and select 'Acrobat Pro' from your list of available enterprise products.
Click on the specific Product Profile assigned to the affected user or department.
Look for the permissions or feature settings tab to ensure that Document Cloud services and the 'Fill and Sign' feature are enabled and not restricted by enterprise policies.
Confirm Active User Account Credentials
End-users should verify they are signed into the Acrobat application with their correct enterprise credentials.
Use WPS Office to Fill and Sign PDFs for Free
If your enterprise Acrobat license is missing the Fill and Sign feature, you can use WPS Office as a free, lightweight, and highly compatible alternative to complete your PDF tasks without relying on complex admin consoles.
- 1. Download and Install WPS Office: Get the free WPS Office suite from the official website and complete the quick installation process.
- 2. Open Your PDF File: Launch WPS Office and open the PDF document you need to fill out.
- 3. Select Fill and Sign: Navigate to the 'PDF' tab and select the 'Fill and Sign' feature to easily add text, checkmarks, and your digital signature.
Frequently Asked Questions
Why is the Fill and Sign tool greyed out in Acrobat Pro?
It is often greyed out if the document has security restrictions preventing editing, or if your enterprise license administrator has disabled the feature for your user profile in the Adobe Admin Console.
Can I use Fill and Sign without an enterprise license?
Yes, you can use alternative PDF software like WPS Office to fill out and sign standard PDF forms for free, provided the document isn't locked by the creator.
How do I know who my enterprise licensing administrator is?
Usually, this is your company's IT department or software procurement team. You can check your company's internal IT support portal or directory to find the appropriate contact person.
