How to Delete an AppSource Review When the Original Account No Longer Exists
Question details
The user needs to remove or edit a review posted on Microsoft AppSource, but they no longer have access to the original work account used to post it.
- Product
- Microsoft AppSource
- Device & OS
- not provided
- Scenario
- A user's company changed their email address suffix or deleted their old account, stranding an AppSource profile and its associated public reviews.
- Observed behavior
- The user is unable to directly edit or remove the published review because the review is permanently associated with an inaccessible or non-existent account.
Make sure you write down the exact details of the review you wish to remove, including the application name, date posted, and the display name used, as you will need to provide this information to support teams.
Contact the AppSource App Publisher
Reaching out directly to the publisher of the application is often the quickest way to get an orphaned review removed from their product listing.
Since you cannot log in to delete the review yourself, the publisher of the app might have the administrative privileges or direct channels to remove comments from their product page.
Search for the specific app you reviewed on the Microsoft AppSource marketplace.
Scroll through the app's listing page to find the 'Support' or 'Contact Publisher' links.
Send a message explaining that your previous work account no longer exists and politely ask them to remove your review, providing the exact text and date of the comment.
Submit a Request via Microsoft AppSource Feedback
Use the built-in feedback tool on the AppSource homepage to request assistance directly from Microsoft support.
Consult Your Organization's IT Department
Your IT department may be able to temporarily restore your old account or link your previous email suffix to your current one.
Experience a Seamless and Hassle-Free Office Alternative
While resolving Microsoft account and profile restrictions can be a frustrating process, managing your daily documents shouldn't be. WPS Office provides a powerful, free, and highly compatible alternative to Microsoft Office, allowing you to work smoothly without worrying about complex enterprise account migrations.
- 1. Visit the Website: Go to the official WPS Office website to get the latest version.
- 2. Download the Installer: Click the free download button tailored for your specific operating system.
- 3. Install and Work: Run the quick installation process and start editing your documents instantly.
Frequently Asked Questions
Why can't I edit my AppSource review anymore?
Reviews on Microsoft AppSource are permanently tied to the specific Microsoft account used at the time of posting. If that work account was deleted or the email address suffix was changed by your company, you lose the authorization required to directly edit or delete the comment.
Will Microsoft automatically link my old and new work emails?
No. Even if both email addresses belong to the same company's Microsoft tenant, they are often treated as distinct accounts unless your IT department actively links them by adding the old address as an alias to your current profile.
Can I just change my display name on the old review to my initials?
Unfortunately, no. Changing your display name or switching to initials requires you to log into the original account associated with the review. Without access to that account, the displayed name will remain unchanged unless the review is removed entirely by the publisher or Microsoft.
