How to Fix Fishdom Purchases That Fail in the Microsoft Store
Question details
The user is unable to complete in-game purchases in Fishdom via the Microsoft Store, encountering error messages during the checkout process.
- Product
- Microsoft Store
- Device & OS
- not provided
- Scenario
- Attempting to buy an in-game item (Fishy Bank) in Fishdom using the Microsoft Store billing system.
- Observed behavior
- The purchase fails to process, displaying errors such as 'Something went wrong!' or 'Your purchase was not completed,' even after reinstalling the game and updating credit card details.
Ensure you are logged into the correct Microsoft account tied to your game progress, and verify that your bank has not temporarily frozen online transactions.
Update Microsoft Account Payment Options
Outdated debit cards or unsupported credit cards are the most common cause of transaction failures. Switching to an alternative payment method, such as mobile carrier billing, can resolve the issue.
If your previously saved debit or credit card has expired or been replaced, the Microsoft Store will block the transaction. Deleting the old card and adding a fresh payment method directly through your Microsoft account settings will refresh the billing cycle.
Open a web browser, go to account.microsoft.com, and log in with the account you use for the Microsoft Store.
Navigate to the 'Payment & billing' tab at the top of the dashboard and select 'Payment options' from the drop-down menu.
Locate any expired, lost, or old debit and credit cards on the list and click 'Remove'.
Click 'Add a new payment method'. If your credit card fails, scroll down to select the 'Mobile phone' payment option (carrier billing) and follow the prompts to link your mobile provider (e.g., Verizon).
Relaunch Fishdom from the Microsoft Store and attempt to purchase the Fishy Bank again using the newly added payment method.
Contact Microsoft and Playrix Support
If updating your payment methods does not clear the error, there may be a restriction on your Microsoft account or a synchronization issue with the game servers.
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Frequently Asked Questions
Why does the Microsoft Store say 'Something went wrong' when I try to make a purchase?
This error typically occurs when the payment method on file is expired, has insufficient funds, or is experiencing a temporary authorization block by your bank. It can also happen if the Microsoft Store app's cache is corrupted.
Can I use my mobile phone bill to pay for Microsoft Store purchases?
Yes, Microsoft supports mobile carrier billing for several major networks. You can set this up by navigating to your Microsoft account's 'Payment options,' selecting 'Add a new payment method,' and choosing the mobile phone billing option.
Why did reinstalling the app not fix my purchase error?
App purchases are processed securely through Microsoft's billing servers, not locally on the app. Reinstalling the app fixes software glitches, but it will not resolve backend billing issues tied to your Microsoft account's payment methods.
