How to Fix Word on iPad Repeatedly Asking for Sign-In and OneDrive Errors
Question details
The user's Microsoft Word application on an iPad constantly requests login credentials and is unable to upload or save documents to OneDrive.
- Product
- Microsoft Word
- Device & OS
- iPadOS
- Scenario
- Attempting to edit and save a document to OneDrive using Microsoft Word on an iPad.
- Observed behavior
- Word repeatedly asks the user to sign in, resulting in a continuous loop, and completely fails to save or upload any documents to the connected OneDrive account.
Before resetting your application credentials, ensure your iPad has a stable Wi-Fi connection and verify that you remember your correct Microsoft account email and password.
Reset Login Credentials via iPad Settings
Clearing corrupted authentication tokens through the iPad Settings app usually resolves persistent sign-in loops and restores OneDrive sync functionality.
When authentication data gets corrupted, Office applications get stuck in a loop trying to verify your account. Deleting the sign-in credentials forces a clean connection to Microsoft servers.
Close the Word app and open the native Settings app on your iPad.
Scroll down the left navigation pane until you find Word, then tap on it to view its preferences.
Under the Troubleshooting section on the right pane, tap on Reset Word.
Toggle the switch next to Delete Sign-In Credentials to the ON (green) position.
Restart your iPad. Once it boots up, open Word and sign in with your Microsoft account to re-establish your connection to OneDrive.
Check Account Type and Update the App
Determine if your account policies or an outdated app version are causing the authentication issues.
Switch to WPS Office for a Seamless iPad Editing Experience
If Microsoft Word continues to struggle with sign-in loops and OneDrive sync failures on your iPad, consider switching to WPS Office. It provides a lightweight, highly compatible, and free alternative for creating and editing documents on the go without frustrating login barriers.
Frequently Asked Questions
Why does my iPad keep asking for my Microsoft password?
This typically occurs when the secure authentication token stored on your iPad becomes corrupted or expires. Resetting the app's login credentials in your iPad Settings clears the bad token and allows for a fresh, secure login.
Will resetting Word credentials delete my local files on the iPad?
No. Toggling on the 'Delete Sign-In Credentials' option only removes your account login information from the device. Your locally saved documents and files remain completely safe and untouched.
How do I fix OneDrive not saving or syncing on my iPad?
Sync issues are often directly tied to login errors. Signing out, clearing your credentials via iPad Settings, and signing back in usually restores the connection. Also, ensure that your OneDrive account hasn't run out of storage space.
