How to Redeem the Samsung OneDrive 100 GB Promotion
Question details
The user wants to successfully redeem a 100 GB OneDrive promotional offer on a Samsung device but is encountering expired session notifications.
- Product
- OneDrive
- Device & OS
- not provided
- Scenario
- Attempting to claim additional promotional cloud storage linked to a new Samsung hardware purchase.
- Observed behavior
- The redemption session shows as expired or the promotion is completely unavailable on devices where the application was preinstalled.
Ensure you are signed into your primary Microsoft account and verify whether the OneDrive app was already installed when you purchased your Samsung device.
Verify Eligibility and Contact Samsung Support
Confirm your device's eligibility based on Samsung's 2019 policy changes and reach out to their support team to resolve redemption issues.
Some Samsung mobile devices included a limited-time partner offer for 100 GB of OneDrive cloud storage.
However, as of July 25, 2019, Samsung stopped providing this 100 GB offer to new customers on devices where the OneDrive application came preinstalled. Because this is exclusively a Samsung hardware offer, Microsoft cannot manually add the storage space to your account.
Go to your Samsung device's 'Settings', tap on 'Apps', and search for 'OneDrive'. If the system only gives you the option to 'Disable' the app instead of 'Uninstall', it means the app was preinstalled on your device.
Determine if you purchased and activated the phone before or after the July 25, 2019 cutoff date for preinstalled devices.
Open the 'Samsung Members' app on your device or visit the official Samsung Support website to contact a representative. Request assistance with confirming your eligibility and restoring or completing the 100 GB promotion.
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- 1. Download and Install WPS Office: Visit the official WPS Office website and download the software version compatible with your operating system.
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Frequently Asked Questions
Why does my Samsung OneDrive 100 GB promotion say it is expired?
If your Samsung device had the OneDrive app preinstalled and you purchased it after July 25, 2019, you are no longer eligible for the promotion according to Samsung's updated offer terms, which causes the session to show as expired.
Can Microsoft Support manually activate my 100 GB storage offer?
No. The 100 GB promotion is a specific hardware partner offer managed entirely by Samsung. You must contact Samsung Support to confirm your eligibility and resolve any redemption issues.
How long does the Samsung 100 GB OneDrive promotion last once redeemed?
For eligible users who successfully redeem the offer, the 100 GB of bonus OneDrive storage is typically active for one to two years, depending on the specific terms of the promotion tied to your Samsung device model.
