How to Resolve Double Charges for PDF Pack and ExportPDF Subscriptions
Question details
The user was billed for both PDF Pack and ExportPDF and needs to resolve the overlapping subscriptions.
- Product
- PDF Pack and ExportPDF
- Device & OS
- not provided
- Scenario
- Reviewing credit card statements and noticing charges for two different PDF services simultaneously.
- Observed behavior
- The user is charged twice for similar PDF services, usually because the subscriptions are tied to different email addresses.
Gather your credit card statements, known email addresses, and any billing receipts to help identify the accounts associated with the charges.
Check Alternative Accounts and Contact Support
Locate the accounts tied to both subscriptions and contact Customer Care for a billing review.
Overlapping charges for PDF Pack and ExportPDF almost always occur when the subscriptions are accidentally purchased under two different email addresses or accounts. To resolve this, you must identify both accounts and request support to review your billing history.
Log in to your primary account and navigate to the Plans and Billing section to verify which subscription (e.g., ExportPDF) is active under that email address.
Search your other email inboxes for receipts, welcome emails, or password reset confirmations to find the account associated with the second subscription (e.g., PDF Pack).
Go to the official support page, log in, and click the blue 'Still Need Help? Contact Us' button to request a billing review, cancel the duplicate plan, and ask for a possible refund.
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Frequently Asked Questions
Why was I billed for both PDF Pack and ExportPDF?
This typically happens if you accidentally purchased both services under different email addresses or accounts, as they are separate subscription products that provide overlapping features.
How can I find out which email is tied to my subscription?
Search all your personal and work email inboxes for billing receipts or welcome emails from the service provider. You can also try logging into the customer portal using your different email addresses.
What is the difference between PDF Pack and ExportPDF?
ExportPDF is primarily designed for converting PDFs into editable formats like Word or Excel. PDF Pack includes ExportPDF's features but adds extra capabilities such as combining files and sending documents for signature. You generally do not need both subscriptions at the same time.
