How to Restore Acrobat Pro DC License After Reinstallation
Question details
The user needs to restore their Adobe Acrobat Pro DC license because the software opens in trial mode after a recent reinstallation.
- Product
- Adobe Acrobat Pro DC
- Device & OS
- not provided
- Scenario
- Reinstalling the software and attempting to reactivate an enterprise or volume license.
- Observed behavior
- The application fails to recognize the enterprise license or serial number and automatically opens in trial mode.
Ensure you have access to your organization's Adobe Licensing Website (LWS) admin credentials or the exact 24-digit serial number before attempting reactivation.
Reactivate Using the Adobe Licensing Website
Retrieve your enterprise serial number from the Adobe portal to authenticate the software and exit trial mode.
When Acrobat Pro DC is reinstalled, the local licensing cache is often cleared. For enterprise users, this means the software will default to a free trial until the organization's specific volume serial number is re-entered.
Navigate to the Adobe Licensing Website (LWS) and log in using your organizational administrator account credentials.
Go to the Accounts or Orders section to locate the documentation for your Acrobat Pro DC enterprise license. Copy the correct 24-digit serial number.
Launch Adobe Acrobat Pro DC. If prompted by the trial screen, click 'License This Software' or go to 'Help' > 'Sign In/Out' from the top menu.
Input the retrieved serial number when prompted and click 'Activate' to authenticate the software and restore full premium features.
Edit PDFs Easily with WPS Office
If managing expensive software licenses and serial numbers is becoming a hassle, consider switching to WPS Office. It includes a powerful, built-in PDF editor alongside comprehensive Word, Excel, and PowerPoint alternatives, offering seamless format compatibility without the heavy subscription costs.
- 1. Download WPS Office: Visit the official WPS website and download the free desktop application for your operating system.
- 2. Open the PDF Module: Launch WPS Office and click on the 'PDF' tab from the main workspace to access dedicated PDF tools.
- 3. Edit Your PDF: Open your document and seamlessly use the Edit, Convert, or Annotate tools without worrying about complex licensing.
Frequently Asked Questions
Why does Acrobat Pro DC say trial mode after reinstalling?
It defaults to trial mode because the previous license data was wiped during the uninstall process. The new installation must be manually authenticated with a valid serial number or an active Adobe ID.
Where can I find my Acrobat Pro DC serial number?
Enterprise users can find their serial numbers stored securely in the Adobe Licensing Website (LWS) under the Accounts or Orders section. Individual users can locate it in their personal Adobe account dashboard under 'Products'.
Can I use Acrobat Pro DC without signing in?
No, modern Adobe Acrobat versions require you to sign in with an Adobe ID to verify the activation status, even if you are using a serialized volume license.
