How to Use the Adobe Account Access Authentication Code
Question details
The user needs instructions on how to locate and properly input the time-sensitive authentication code generated by the Adobe Account Access app during the sign-in process.
- Product
- Adobe Account Access
- Device & OS
- not provided
- Scenario
- Signing in to an Adobe account using multi-factor authentication (MFA).
- Observed behavior
- The authentication code refreshes rapidly and must be entered into the verification prompt before it expires to successfully complete the login.
Ensure you have the Adobe Account Access app installed on your mobile device and that it is currently linked to your active Adobe account.
Enter the Authentication Code During Sign-In
Use this standard method to retrieve and apply the verification code when logging into your Adobe account.
Authentication codes add a necessary layer of security to your account. Because these codes are time-sensitive, it is important to enter them quickly before they expire.
Navigate to the Adobe login page and enter your account email address and password.
Launch the Adobe Account Access app on your linked mobile device to view your active verification code.
Type the 6-digit code displayed on your app screen into the verification prompt on the Adobe login page before the 20-second timer runs out.
Resolve Organizational Account Verification Issues
Follow these steps if you are using a company or school account and the authentication code is not accepted, or the prompt does not appear.
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Frequently Asked Questions
Why is my Adobe Account Access code being rejected?
Codes refresh every 20 seconds. Your code may have expired by the time you entered it, or your device's time settings might be out of sync. Wait for a new code to generate and enter it immediately.
What should I do if my phone is offline and cannot connect to the internet?
The Adobe Account Access app can generate authentication codes even without an active internet connection. Simply open the app and use the current code shown on the screen.
Can I use the Adobe Account Access app for multiple Adobe accounts?
Yes. If you have multiple accounts configured, ensure you are viewing and using the code for the specific account you are trying to sign into at that moment.
