Why Microsoft Authenticator Removed Apple Watch Support and How to Fix It
Question details
The user wants to know why the Microsoft Authenticator Apple Watch app was removed and how to continue managing multi-factor authentication requests.
- Product
- Microsoft Authenticator
- Device & OS
- Apple Watch / iOS
- Scenario
- Approving multi-factor authentication (MFA) requests via a smartwatch.
- Observed behavior
- The Microsoft Authenticator watch app has been discontinued, preventing users from approving sign-ins directly from their Apple Watch interface.
Ensure your paired iPhone is updated to the latest iOS version and has the most recent version of the Microsoft Authenticator app installed, as it will now serve as your primary authentication device.
Approve MFA Requests Using Your iPhone App
Since the Apple Watch app is officially discontinued, the recommended method for authentication is strictly through the iPhone companion app.
Microsoft removed the Apple Watch companion app because the watchOS environment became incompatible with Microsoft Authenticator's updated security features. You must now rely on your smartphone for approvals.
Attempt to log into your Microsoft service or third-party application on your computer. A notification will be routed to your iPhone.
Unlock your iPhone and either tap the notification banner or open the Microsoft Authenticator app directly from your home screen.
Tap 'Approve' or enter the two-digit number matching the one shown on your computer screen to complete the login.
Enable Mirrored Notifications on Apple Watch
While you cannot approve requests directly from the watch, you can configure it to notify you when a pending request arrives on your iPhone.
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Frequently Asked Questions
Why exactly did Microsoft remove the Apple Watch Authenticator app?
Microsoft discontinued the Apple Watch app in January 2023 because the watchOS platform became incompatible with certain new security frameworks and APIs that Microsoft Authenticator implemented to enhance user security.
Can I still view time-based one-time passcodes (TOTP) on my Apple Watch?
No. With the companion app completely removed from the Apple Watch interface, you can no longer view offline verification codes or approve push notifications from your wrist using Microsoft Authenticator.
Are there other authenticator apps that still support the Apple Watch?
Yes. If having an Apple Watch companion app is essential for your workflow, alternative apps like Authy, Duo Mobile, or 1Password still offer watch apps for viewing TOTP codes. However, you will need to reconfigure your 2FA settings for your accounts to use these alternatives.
