Fix Adobe Fill & Sign Uploading Extra Files to Google Drive on iOS
Question details
When uploading a signed PDF from Adobe Fill & Sign to Google Drive, an extra, unexplained document is uploaded alongside the intended file.
- Product
- Adobe Fill & Sign / Google Drive
- Device & OS
- iOS 11.2.1 (iPhone)
- Scenario
- Uploading a completed PDF document from a mobile signing application directly to cloud storage.
- Observed behavior
- The application successfully uploads the intended PDF but simultaneously attempts to upload an unexplained second document to Google Drive. This issue does not occur when saving the same file to Dropbox.
Ensure your iPhone is connected to a stable Wi-Fi network and keep your Google account login credentials handy, as you will need to re-authenticate your Google Drive account during the troubleshooting process.
Update Apps, iOS, and Reconnect Google Drive
Updating your device software and refreshing the connection between Adobe Fill & Sign and Google Drive resolves outdated API conflicts and caching bugs.
Software updates often contain patches for cloud synchronization bugs. Since you are running iOS 11.2.1, updating to a newer iOS version and installing the latest versions of Adobe Fill & Sign and Google Drive should be your first troubleshooting step.
Open the App Store and check for updates for Adobe Fill & Sign and Google Drive. Next, go to your iPhone Settings > General > Software Update to install the latest available version of iOS.
Press and hold the side power button (and volume button for newer models), slide to power off, and then turn your iPhone back on to clear out temporary system caches.
Open the Adobe Fill & Sign app, log out of your currently linked Google Drive account, and sign back in to establish a fresh, authenticated connection.
Open the Google Drive app, tap the menu icon, and check the 'Recent' or 'Uploads' section to manually cancel or delete any stuck temporary files.
Report the Bug to Adobe and Google Support
If the extra file upload continues after updating and refreshing connections, you should escalate the issue to the app developers so they can investigate the specific compatibility bug.
Use WPS Office to Sign PDFs and Save to Google Drive Directly
Bypass third-party integration bugs by using the all-in-one WPS Office app. It provides powerful built-in PDF viewing and signature tools, allowing you to seamlessly sign documents and save them directly to Google Drive without generating unexplained duplicate files.
- 1. Install WPS Office: Download and open the free WPS Office app on your iPhone from the App Store.
- 2. Sign your PDF: Open your PDF file within the app, tap 'Tools' at the bottom, and select 'PDF Signature' to create and apply your electronic signature.
- 3. Save to Google Drive: Tap 'Save As', select 'Google Drive' from the list of connected cloud storage locations, and save your signed PDF seamlessly.
Frequently Asked Questions
Why does Adobe Fill & Sign upload a second, unexplained file to Google Drive?
This is typically caused by a glitch in the API connection between the app and Google Drive, or an outdated caching issue, resulting in the application transmitting a temporary placeholder or cache file alongside the actual signed PDF.
How can I check the upload queue in Google Drive on iOS?
Open the Google Drive app, tap the three horizontal lines in the top left corner to open the menu, and look for 'Recent' or an 'Uploads' status notification. Here, you can pause, cancel, or delete pending files.
Will updating my iPhone's iOS fix app upload glitches?
Yes. Updating your iOS and installed apps ensures you have the latest system bug fixes and network security patches, which frequently resolves connectivity and synchronization issues between third-party applications.
