Fix Microsoft Forms Error and New Form Page Scrolling Issue
Question details
The user is unable to open Microsoft Forms correctly, and attempting to create a new form results in the page scrolling continuously.
- Product
- Microsoft Forms
- Device & OS
- not provided
- Scenario
- Attempting to access Microsoft Forms or create a new form within a Microsoft 365 tenant environment.
- Observed behavior
- Microsoft Forms fails to open properly, and clicking the 'New Form' button triggers continuous, uncontrolled page scrolling.
Ensure that your internet connection is stable and verify if any recent updates were applied to your web browser or Microsoft 365 tenant before beginning the troubleshooting steps.
Test Using an Alternative Web Browser
Switching to a different supported browser can help determine if the continuous scrolling issue is caused by local browser cache, incompatible extensions, or rendering problems.
Browser-specific glitches or outdated cache data can sometimes interfere with how Microsoft 365 web applications behave, leading to display anomalies like infinite scrolling.
Launch an alternative supported web browser that you do not typically use for work, such as Microsoft Edge, Google Chrome, or Mozilla Firefox.
Navigate to the Microsoft 365 portal and sign in with your organizational credentials.
Open Microsoft Forms from the app launcher and click 'New Form' to see if the page loads normally without scrolling continuously.
Verify Tenant-Wide Issues and Contact Support
If switching browsers does not resolve the issue, the problem might be a backend glitch affecting your entire Microsoft 365 tenant.
Try WPS Office for Your Document Needs
While Microsoft Forms is a cloud-based service, if you are experiencing frequent Microsoft 365 tenant issues, consider WPS Office as a reliable, lightweight, and free alternative for your daily document, spreadsheet, and presentation tasks. It offers a familiar interface and seamless migration.
- 1. Download the installer: Visit the official WPS website to download the free WPS Office installation package for your operating system.
- 2. Install and launch: Run the installer and follow the on-screen instructions to set up the application, then launch WPS Office.
- 3. Open your files: Drag and drop your existing Microsoft Office documents directly into the WPS Office workspace to begin editing immediately.
Frequently Asked Questions
Why does my Microsoft Forms page keep scrolling automatically?
Continuous scrolling in Microsoft Forms is often caused by browser rendering glitches, conflicting browser extensions, or a temporary bug within the Microsoft 365 tenant. Testing the site in an incognito window or a different browser can help isolate the cause.
How do I know if the Microsoft Forms error is just affecting me?
You can verify the scope of the problem by asking colleagues within the same Microsoft 365 tenant to try creating a new form. If they experience the same scrolling issue, it is highly likely to be a tenant-wide backend problem rather than an issue with your specific computer.
What should I do if clearing my browser cache doesn't fix the Forms error?
If clearing the cache and trying different web browsers does not resolve the issue, you should gather your browser version and tenant information, and contact Microsoft 365 Support for further backend investigation.
