How Microsoft 365 Admins Can See Sway Usage
Question details
A Microsoft 365 administrator needs to find out how many users within the tenant have created Sway documents.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Tracking application usage and user adoption metrics within a Microsoft 365 tenant.
- Observed behavior
- Standard Microsoft 365 usage reports and reporting tools do not provide visibility into Sway document creation or user statistics.
Ensure you have global administrator or support administrator privileges in your Microsoft 365 tenant before attempting to contact support for backend data.
Submit a Service Request in the Microsoft 365 Admin Center
Since Sway usage is not natively visible in standard reports, you must request backend data directly from Microsoft Support.
Microsoft currently does not expose Sway usage metrics through the standard Microsoft 365 admin center usage reports or PowerShell cmdlets. The only way to retrieve tenant-wide Sway creation statistics is by having the Microsoft backend team investigate your tenant.
Navigate to the Microsoft 365 admin center and log in using your administrator credentials.
Click on the 'Support' section on the left-hand navigation menu, then select 'Help & support'.
Type a brief description, such as 'Need Sway usage report for tenant', into the search bar and press Enter.
If the suggested articles do not provide a resolution, select the 'Contact support' option to open a new service request.
Provide specific details in your ticket, asking the support agent to investigate the backend and provide the number of users who have created Sway documents in your tenant.
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Frequently Asked Questions
Why isn't Sway usage visible in standard Microsoft 365 reports?
Sway is considered a secondary application in the Microsoft 365 ecosystem. Its detailed creation metrics are not currently integrated into the default Usage Reports dashboard found in the admin center.
Can I use PowerShell to track Sway document creation?
No. The standard Microsoft 365 PowerShell modules do not currently expose cmdlets specifically designed for tracking Sway creation metrics or individual user adoption. You must rely on a support ticket.
Are there any third-party tools to monitor Sway usage?
Most third-party reporting tools rely on the same Microsoft Graph APIs used by the Microsoft 365 admin center. Because the API does not currently expose Sway usage data, third-party tools typically cannot report on it either.
