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How to Configure Azure AD Connect Account and Resource Forest Synchronization

Amos GikundaAmos Gikunda Nov 3, 2026 869 views

Question details

The user needs to understand the requirements and proper configuration steps for synchronizing identities in an Azure AD Connect account-resource forest topology.

How to Configure Azure AD Connect Account and Resource Forest Synchronization
Product
Azure AD Connect
Device & OS
not provided
Scenario
Deploying and configuring directory synchronization across multiple on-premises Active Directory forests.
Observed behavior
Attempting to synchronize isolated linked mailboxes without their corresponding active accounts causes configuration issues. Proper identity mapping requires matching active accounts, user principal names, and source anchors.
Before you start

Ensure you have global administrator privileges in Azure Active Directory and Enterprise Administrator access to your on-premises Active Directory forests before modifying your sync topology.

Solution 1Recommended

Configure Identity Matching Across Multiple Forests

Join active accounts in the account forest with their linked mailboxes in the resource forest to ensure proper identity synchronization.

In a multiple forest topology, user identities often exist across different directories. Authentication occurs in the account forest, while Exchange mailboxes are maintained in the resource forest. Azure AD Connect must join these separate objects into a single identity before synchronizing them to the cloud.

1
Verify Active Account Availability

Ensure that every linked mailbox located in your resource forest has a corresponding, active user account in the associated account forest.

2
Select the Correct Sync Topology

Run the Azure AD Connect configuration wizard. When you reach the 'Identify users' screen, select the option to join user identities across multiple directories.

3
Configure the Source Anchor and UPN

Map the identities by selecting a reliable matching attribute (such as ObjectSID or Mail). Ensure that the User Principal Name (UPN) and source anchor are properly defined to represent the joined identity in Azure AD.

Configure Identity Matching Across Multiple Forests
Avoid Isolated Linked Mailboxes: Do not synchronize isolated linked mailboxes from the resource forest without associating them with their active accounts, as this violates Microsoft's guidelines and results in non-functional cloud identities.
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Frequently Asked Questions

Can Azure AD Connect automatically create a new account in Active Directory Domain Services?

No. Azure AD Connect primarily reads from your on-premises Active Directory to synchronize objects to Azure AD. You must create the necessary user accounts and organizational units (OUs) in Active Directory before running the configuration wizard, ensuring port 389 is open for LDAP communication.

What happens if I synchronize a linked mailbox without its active account?

If you synchronize an isolated linked mailbox from the resource forest without joining it to the active account from the account forest, the resulting cloud identity will be incomplete and disabled, preventing the user from authenticating.

How should I structure my OUs for a resource forest synchronization?

It is highly recommended to logically align your OU structure. You may find it beneficial to create a new OU in the resource forest that mirrors the structure of the account forest, which significantly simplifies the filtering and synchronization process within Azure AD Connect.