How to Find SharePoint Online User Profile Service Roadmap and Deprecation Plans
Question details
The user is looking for information on the roadmap, deprecation plans, or future replacements for the classic User Profile Service Application in SharePoint Online.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Seeking official documentation or timelines regarding the future of the User Profile Service Application in SharePoint Online.
- Observed behavior
- There is no publicly available roadmap or official documentation detailing the future or replacement of the classic User Profile Service Application.
Ensure you have Microsoft 365 administrator privileges or know who your organization's IT administrator is, as you will need admin access to raise an official support ticket.
Contact Microsoft 365 Support for Roadmap Details
The most reliable way to get non-public roadmap information and deprecation plans is by raising a ticket through the Microsoft 365 admin center.
Since Microsoft does not always publish backend service deprecation timelines publicly until a direct replacement is fully rolled out, official support is your best channel for tenant-specific guidance.
Navigate to the Microsoft 365 admin center using an account with administrator permissions.
Click on the 'Support' icon in the bottom right corner or select 'Help & support' from the left-hand navigation menu.
Type 'SharePoint User Profile Service roadmap' in the search bar, press Enter, and click 'Contact Support' to open a ticket.
Fill in the required information, explicitly asking for the deprecation timeline and recommended modern alternatives for the classic User Profile Service.
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Frequently Asked Questions
Is the classic User Profile Service being immediately deprecated in SharePoint Online?
Microsoft has not announced an immediate public deprecation date for the classic User Profile Service Application. However, modern architecture changes often phase out classic features, so checking with M365 support is advised for your specific tenant.
Where can I find public Microsoft 365 roadmap updates?
You can view planned features and updates on the official Microsoft 365 Roadmap website. If a specific backend service like the User Profile Service isn't listed, it requires a direct support inquiry.
Who can raise a support ticket in Microsoft 365?
Only users assigned with an administrator role, such as a Global Admin, SharePoint Admin, or Helpdesk Admin, can open a support ticket in the Microsoft 365 Admin Center.
